Intercept

Customer Success Manager

• Managing customer relationships and expectations.
• You are the main point of contact and stay in close communication with clients.
• Ensuring a smooth onboarding process for new customers.
• Informing clients of new developments, tools, or industry changes that may impact our services.
• Monitoring customer needs and translating them into specific goals that you and the customer work toward together.
• Setting clear goals for customer retention and identifying opportunities for up-selling and cross-selling our services.
• Identifying and discussing results to justify and promote our services, including our Managed Services.
• Leading efforts to measure customer satisfaction via surveys and actively contributes to optimizing the customer journey.
• Assessing complaints and issues, managing escalations, and improving service use and customer experience.
• Overseeing the delivery of promised managed services by monitoring progress, tracking key commitments, and reporting on performance.
• Work closely with service teams to ensure delivery meets customer expectations.

Account Executive

• Proactively identify new opportunities through cold acquisition, networking, and social media strategies.
• Deeply understand the needs of prospects, provide tailored solutions, and demonstrate Intercept’s value to build long-term relationships.
• Guide prospects efficiently through the sales funnel with a structured approach up to deal closure.
• Build lasting relationships with customers and peers in the industry, positioning Intercept as a trusted partner.
• Enjoy the freedom to organize your workday with flexible working locations and hours that suit you and your customers.

IT/Cloud Sales Executive

Human Resources

• As HR Lead , you’ll guide and support our People Team while ensuring smooth HR operations across the business.
• You’ll act as a trusted HR advisor to the Leadership Team and a supportive coach to your team , balancing team leadership with daily HR challenges.
• Leading and mentoring the People Team, guiding them toward success and growth.
• You’ll report to and partner closely with the CFO, who represents the People Team within the leadership group, to ensure strong alignment between people and business goals.
• Overseeing Dutch payroll and ensuring accuracy, timeliness, and compliance.
• Managing absence and sickness cases (both short- and long-term) in compliance with relevant legislation.
• Driving and optimizing HR operations, from onboarding and employee lifecycle management to compensation and benefits.
• Handling HR Business Partner responsibilities, advising managers on performance, engagement, and development and supporting in handling workplace challenges.
• Fostering a culture of openness, feedback, and recognition.
• Supporting organizational growth through workforce planning and continuous improvement initiatives.
• Championing our values and advocating for the People Team’s mission within the business.

HR Lead

• Active Lead Generation: Proactively identify new opportunities through cold acquisition, networking, and social media strategies.
• Converting SQLs to Customers: Deeply understand the needs of prospects, provide tailored solutions, and demonstrate Intercept’s value to build long-term relationships.
• Managing the Sales Funnel: Guide prospects efficiently through the sales funnel with a structured approach up to deal closure.
• Relationship Building: Build lasting relationships with customers and peers in the industry, positioning Intercept as a trusted partner.
• Flexibility: Enjoy the freedom to organize your workday with flexible working locations and hours that suit you and your customers.

Cloud Sales Executive

• As a Cloud Sales Executive for the Netherlands, you are the driving force behind our growth.
• Your focus is clear: seizing every opportunity, actively generating leads, and closing deals.
• Your actions are direct and goal-oriented, supported by Intercept’s clear strategic vision.
• Proactively identify new opportunities through cold acquisition, networking, and social media strategies.
• Deeply understand the needs of prospects, provide tailored solutions, and demonstrate Intercept’s value to build long-term relationships.
• Guide prospects efficiently through the sales funnel with a structured approach up to deal closure.
• Build lasting relationships with customers and peers in the industry, positioning Intercept as a trusted partner.
• Enjoy the freedom to organize your workday with flexible working locations and hours that suit you and your customers.

Support Engineer

• Provide support to customers in the area of Cloud applications and infrastructure.
• Handle issues such as SSL certificate renewals, license management, and access management.
• Work directly with DevOps teams, with Azure experts available to assist when needed.
• Escalate unresolved issues to the DevOps team while keeping the customer informed of progress.
• Make every effort to resolve customer issues quickly and ensure the best possible customer experience.
• Triage support tickets and prioritize workloads effectively.
• Independently monitor, analyze, and handle first-line incidents according to agreed guidelines.
• Maintain an overview of the status and progress of pending calls, given a diverse international customer base.
• Communicate regularly with various stakeholders regarding ongoing issues and progress.
• Maintain and update knowledge base articles.

Intercept

Customer Success Manager

IT/Cloud Sales Executive

HR Lead

Cloud Sales Executive

Cloud Sales Executive

Customer Care – Technical Support Specialist

Customer Care, Technical Support Specialist