Intercept

IT Customer Success Manager

Intercept

full-time

Posted on:

Location Type: Remote

Location: Netherlands

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Tech Stack

AWSAzureCloudGoogle Cloud Platform

About the role

  • As a Customer Success Manager, you’ll be part of our DevOps team.
  • You manage customer expectations and take a proactive approach toward our clients.
  • You anticipate (potential) issues and provide hands-on support to help guide clients successfully.
  • You work closely with your technical teammates, with whom you share customer feedback directly.
  • Managing customer relationships and expectations.
  • Ensuring a smooth onboarding process for new customers.
  • Informing clients of new developments, tools, or industry changes that may impact our services.
  • Monitoring customer needs and translating them into specific goals that you and the customer work toward together.
  • Setting clear goals for customer retention and identifying opportunities for up-selling and cross-selling our services.
  • Identifying and discussing results to justify and promote our services, including our Managed Services.
  • Leading efforts to measure customer satisfaction via surveys and actively contributes to optimizing the customer journey.
  • Assessing complaints and issues, managing escalations, and improving service use and customer experience.
  • Overseeing the delivery of promised managed services by monitoring progress, tracking key commitments, and reporting on performance.

Requirements

  • At least 4 years of experience as a Customer Success Manager or a similar role in a Managed Services Partner/System integrator OR Cloud Infrastructure (Azure, AWS, or GCP)
  • Strong Familiarity with the Microsoft Landscape.
  • A commercial drive, a strong sense of responsibility, and organizational skills.
  • Skilled in relationship management with the ability to regularly visit our customers in the Netherlands.
  • Presentation skills to deliver product demos and presentations.
  • Professional/Fluent proficiency in both English and Dutch is required.
Benefits
  • Competitive Salary and Performance Bonus.
  • €400 to set up your home office and a DeskGuru consultation to ensure ergonomic working conditions.
  • Work in Flexible, Remote First environment with a lot of Autonomy !
  • Study during work hours? No problem! We provide time and space for professional development.
  • We also value the future, so our pension conditions are up to date!
  • A personalized welcome pack with your laptop and all the tools you need to hit the ground running.
  • Collaborative and Friendly Team.
  • Be part of a fun, Inclusive culture and attend our great In-person events: Interceptival & Wintercept.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementmanaged servicescloud infrastructureAzureAWSGCPMicrosoft Landscapecustomer satisfaction measurementrelationship managementonboarding process
Soft Skills
proactive approachorganizational skillscommercial drivepresentation skillscustomer relationship managementgoal settingissue anticipationescalation managementcustomer journey optimizationcommunication skills