Intercare Holdings Insurance Services

Director of Total Rewards

Intercare Holdings Insurance Services

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $145,000 - $160,000 per year

Job Level

Lead

About the role

  • Develop, execute, and continuously optimize a comprehensive total rewards strategy aligned with business objectives and workforce needs
  • Personally lead the design, implementation, and administration of compensation programs, including salary structures, incentive plans, job architecture, and equity-based rewards
  • Conduct hands-on market pricing, benchmarking, and pay equity analyses to ensure competitiveness and internal alignment
  • Partner with HR Business Partners and leaders as a consultative, internal client-facing advisor, providing clear, data-backed guidance on offers, promotions, adjustments, and retention strategies
  • Analyze, design, implement, and administer competitive benefits programs and policies
  • Manage the full benefits portfolio, including medical, dental, vision, HSA/FSA, life and disability insurance, retirement plans, wellness programs, paid time off, tuition reimbursement, employee referral programs, and leave policies
  • Own end-to-end benefits operations, including employee communications, policy interpretation, vendor management, carrier relationships, billing, and issue resolution
  • Serve as a primary escalation point for complex or sensitive employee situations, responding with empathy, clarity, and a strong service mindset
  • Prepare and manage the annual benefits budget; track and forecast spend, reconcile invoices, and analyze cost drivers in partnership with Finance
  • Review monthly plan performance and utilization reports; analyze trends and cost impact to recommend plan design or vendor changes that improve value while maintaining a positive employee experience
  • Administer the 401(k) program, including funding, vendor coordination, participant communications, and oversight of nondiscrimination testing and annual audits
  • Ensure compliance with all applicable federal, state, and local regulations (ERISA, ACA, FLSA, etc.) while balancing compliance with employee understanding and experience
  • Oversee leaves administration (FMLA, STD, LTD, WC), ensuring compliance with company policy and applicable laws and supporting employees through complex or life-impacting situations
  • Build and maintain advanced Excel models, dashboards, and analyses to support compensation decisions, benefits strategy, budgeting, and workforce planning
  • Analyze compensation and benefits trends, utilization, and cost impact; translate complex data into clear, actionable insights for leadership and internal stakeholders
  • Support annual compensation cycles (merit, bonus, market adjustments) through detailed modeling, scenario analysis, and execution
  • Ensure accuracy, consistency, and integrity of compensation and benefits data
  • Lead and develop total rewards team members while remaining directly involved in key deliverables
  • Set a high standard for internal customer service, responsiveness, and professionalism across the Total Rewards function
  • Drive continuous improvement across programs, processes, and communications using data, feedback, and employee experience insights
  • Support mergers, acquisitions, and organizational changes through compensation and benefits analysis, integration planning, and cost modeling
  • Serve as a subject matter expert and trusted partner across HR and the business
  • Other duties as assigned

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, Finance, or related field; or equivalent practical experience
  • 8+ years of progressive experience in compensation and benefits / total rewards leadership (healthcare preferred)
  • Proven experience designing and implementing total rewards programs in complex or fast-growing organizations
  • Advanced to expert-level Excel skills, including complex modeling, scenario analysis, and data visualization
  • Strong analytical and financial acumen with the ability to balance data-driven decisions and human impact
  • Deep understanding of compensation and benefits compliance requirements (ERISA, ACA, FLSA, etc.)
  • Demonstrated ability to serve as an empathetic, trusted internal advisor with strong communication and relationship-building skills
  • Ability to operate as a hands-on, execution-focused leader in a fast-paced environment
Benefits
  • Comprehensive medical, dental, and vision benefits
  • Company contributions to HSA and FSA plans
  • Employer paid life and disability insurance
  • 401(k) with company match
  • Paid time off (PTO) and company paid holidays
  • Learning and development opportunities that support real career advancement
  • Employee assistance resources and a supportive culture that values balance and wellbeing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
compensation programssalary structuresincentive plansjob architectureequity-based rewardsmarket pricingbenchmarkingpay equity analysesbenefits programsExcel modeling
Soft Skills
empathycommunicationrelationship-buildingdata-driven decision makingleadershipcustomer serviceresponsivenessprofessionalismanalytical skillsexecution-focused