Interactive Strategies

Digital Operations – AI Program Manager

Interactive Strategies

full-time

Posted on:

Location Type: Hybrid

Location: Washington • District of Columbia • Washington • United States

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Salary

💰 $80,000 - $95,000 per year

About the role

  • Support weekly resource planning by auditing data, flagging capacity gaps, and coordinating staffing adjustments
  • Maintain clean, reliable operational data in HubSpot and Teamwork, ensuring accuracy across project timelines, time tracking, and pipeline data
  • Coordinate with vendors, track contracts, and support administrative and cross-functional operational requests
  • Provide project management on internal initiatives, company goals, and rolling out client-wide programs
  • Support process improvement initiatives and facilitate retrospectives for web redesigns and marketing campaigns; document and track improvement actions
  • Assist project managers with day-to-day ops needs as they arise
  • Help systematize forecasting inputs and PM opportunity reporting to improve revenue predictability
  • Work closely with our Lead Strategist, AI & Innovation, to manage the agency’s AI intake and prioritization process — keeping initiatives scoped, tracked, and moving forward with clear ownership and defined outcomes
  • Help evolve the agency’s AI roadmap as priorities and capabilities shift, ensuring alignment with operational and client service goals
  • Manage end-to-end project management of AI initiatives, including budgeting, resourcing, timelines, and stakeholder accountability
  • Keep the agency’s AI knowledge base current and useful — tools, initiatives, and learnings organized and accessible across teams
  • Coordinate and facilitate the agency’s AI working group and related stakeholder meetings, including agenda development, status tracking, and cross-team communication
  • Evolve repeatable frameworks for operationalizing AI solutions across internal workflows and client-facing services
  • Partner with strategy, development, UX, and account services teams to keep AI initiatives connected to broader agency and client priorities
  • Support the development of AI-enabled service offerings, helping translate capabilities into scalable, client-ready solutions

Requirements

  • 3+ years of experience in operations, project management, or program coordination — digital agency or consulting background a plus; we’re open to exceptional candidates a few years out who can demonstrate the PM maturity this role requires
  • Strong analytical thinking and expertise in working with data, spreadsheets, and operational reporting
  • Familiarity with platforms like HubSpot, Teamwork, and Slack
  • Hands-on experience with AI tools such as ChatGPT or Claude, and genuine curiosity about applying them to real operational problems
  • Experience with or interest in workflow automation tools such as n8n is a strong plus
  • Comfortable owning tasks and small projects independently, meeting deadlines, and working across teams without heavy direction
  • Strong written communication and the ability to present ideas clearly to both peers and leadership
  • Experience building or improving internal processes, documentation, or operational systems is a plus
  • Familiarity with prompt engineering, AI program management, or AI tool evaluation is a plus — but we’re happy to help develop this
Benefits
  • Company-sponsored health, vision, and dental insurance
  • Pre-tax Flexible Spending Account (FSA)
  • Profit sharing
  • 4 weeks of flexible PTO from day one (5+ weeks at year 3)
  • Company-paid short-term and long-term disability
  • Company-paid life and AD&D insurance
  • 11 paid holidays
  • 401(k) with company match
  • New business referral bonus
  • Professional development opportunities
  • Flexible work schedule
  • Pre-tax DC Metro SmartBenefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysisoperational reportingworkflow automationAI program managementprompt engineeringbudgetingresource planningprocess improvementdocumentation
Soft Skills
analytical thinkingcommunicationindependencecollaborationcuriosityorganizational skillspresentation skillsproblem-solvingfacilitationadaptability