interactive investor

Lead UX Researcher

interactive investor

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 £57,000 per year

Job Level

Senior

About the role

  • As a Lead UX Researcher, reporting to the UX Research Manager, you will be responsible for both leading a team of UX Researchers and driving research efforts.
  • You will manage a diverse team of researchers across multiple squads, ensuring their professional growth and guiding them to deliver high-quality research.
  • Actively design and conduct research using a variety of qualitative and quantitative methods to deepen our understanding of current and potential users.
  • Collaborate closely with Product Managers to plan and deliver UX research roadmaps.
  • Work in a team alongside other UX professionals, leading the user-centric product transformation of a financial services business.
  • Collaborate with UX Designers, UX Copywriters, UX Researchers, Data Analysts, CRO, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers, and stakeholders across the business.
  • Your research insights will need to inform, influence, and support cross functional teams in their quest to understand more about our users.

Requirements

  • Oversee the work of UX researchers within your tribe
  • Manage and lead UX Researchers (Multi levels)
  • Provide continuous feedback and guidance to UX Researchers at all stages of the research process
  • Ensure the timely delivery of high-quality work, supporting the squad in maintaining an agile workflow.
  • Work as part of the double diamond process
  • Embed user research into our discovery and product development process working with Research, UX Designers, Analytics and the Product Owners and - Product Managers.
  • Deliver collaborative research sessions including set up, recruitment, moderation, data collection, analysis and debrief.
  • Bring stakeholders along the end to end research journey, making research visible and engaging.
  • Conduct primary and secondary user research using both quantitative and qualitative research methodologies.
  • Work closely with cross-functional teams to identify, prioritise and evaluate research topics.
  • Plan and implement user research strategies and methodologies with UX managers and other team leads.
  • Advocate research findings to diverse audiences through written and oral presentations.
  • Ability to ask and answer questions, gather, analyse and synthesise data.
  • Use a diverse set of UX research tools such as UserZoom, Hotjar, Usabilla and Contentsquare.
  • Provide support, guidance and coaching to designers, researchers, copy writers, product managers and UX & UI to up-skill them, and embed a user-first mindset.
  • Drive accessibility within the UX Research team
  • Implement research insights across the organisation
  • Ability to adapt to a changing environment
Benefits
  • Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
  • Life Assurance and Group Income Protection
  • Private Medical Insurance – Provided by Bupa
  • 25 Days Annual Leave, plus bank holidays
  • Staff Discounts on our investment products
  • Personal & Well-being Fund – Supporting your physical and mental wellness
  • Retail Discounts – Savings at a wide range of high street and online retailers
  • Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchqualitative researchquantitative researchdata analysisuser research methodologiesagile workflowdouble diamond processuser research strategiesstakeholder engagementaccessibility
Soft Skills
team leadershipprofessional growthcollaborationcommunicationfeedback and guidanceadaptabilitycoachingpresentation skillsuser-first mindsetcross-functional teamwork