Inter.link

Marketing

• Facilitate webinars and marketing promotions by using Microsoft Teams Premium, M365 Copilot and HubSpot
• Provide sales team support and enablement. Our marketing team primarily supports sales, and a large portion of this role will be focused on lead tracking and content creation
• Stay up to date on Microsoft products/offerings to write social/blog posts and website content
• Social media coordination specifically focused on LinkedIn strategy and presence
• Build templates, communicate value propositions, and assist the sales team
• Discover insights from HubSpot, Google Analytics and LinkedIn analytics to develop strategic recommendations
• Virtually facilitate public relations, internal events, and awards
• Create processes to improve marketing efforts for more effective pre-sales and post-sales documentation to increase the size of our pipeline
• Assist the Marketing Manager with strategic marketing tasks

Marketing Specialist

• progress our marketing programs
• create web & blog content
• help with lead tracking and reporting
• support sales through webinars and website leads
• lead review and tracking
• create processes to improve marketing and sales efforts
• assist with webinars and marketing promotions and follow up activities
• stay up to date on Microsoft products/offerings
• build templates, communicate value propositions, and assist the sales team
• discover insights from HubSpot, Google Analytics and LinkedIn analytics to develop strategic recommendations
• assist the Marketing Manager with strategic marketing tasks

Marketing Coordinator

Consultant

• Interface with Clients in a presales capacity to find opportunities and scope projects
• Deliver Microsoft-centric technical solution expertise on client project engagements
• Provide tier-three support to Clients when needed
• Analyze and troubleshoot complex technology, process, and integration issues
• Monitor client satisfaction and expectations

Integrations and Migrations Consultant

• Interface with Clients in a presales capacity to find opportunities and scope projects
• Deliver Microsoft-centric technical solution expertise on client project engagements
• Provide tier-three support to Clients when needed
• Proactively identifies opportunities to drive additional value to our clients while working with them
• Drive client confidence by developing proposals while functioning as the technical expert
• Analyze and troubleshoot complex technology, process, and integration issues
• Provide guidance and expertise on functions, processes, tools, technologies, service improvement programs, and technology-based solutions
• Monitor client satisfaction and expectations

Director

• Develop and execute the strategic vision for the Managed Services division, aligning with the company's overall objectives and market trends
• Oversee the delivery of managed services, including proactive monitoring, incident management, problem resolution, and service level management
• Build and maintain strong relationships with clients, serving as the primary point of contact for escalations, service reviews, and strategic discussions
• Recruit, lead, and mentor a team of technical managed services professionals, providing guidance, coaching, and support through regular 1:1s and team meetings to ensure high levels of quality customer service and employee engagement
• Drive continuous improvement initiatives to enhance service quality, efficiency, and client satisfaction
• Manage the financial performance of the Managed Services division, including budgeting, forecasting, and cost optimization
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts. Champion the sales process by providing technical expertise, solution consulting, and proposal development
• Ensure that managed services operations comply with industry standards, regulatory requirements, and security best practices
• Manage relationships with third-party vendors and partners, negotiating contracts, evaluating performance, and ensuring alignment with service delivery objectives
• Develop and maintain metrics, KPIs, and reporting mechanisms to track the performance of managed services operations.

Senior Manager – Managed Services

• Design and deliver engaging workshops on Microsoft 365 Copilot and other Microsoft solutions to diverse audiences
• Lead change management initiatives to ensure successful adoption of M365 Copilot and other Microsoft solutions
• Develop and implement comprehensive user adoption strategies tailored to client needs
• Assess client information management and storage tools, and recommend and implement solutions based on Microsoft 365
• Create and maintain documentation related to Microsoft solution configurations, training materials, and change management plans
• Report to the Employee Productivity and Engagement Practice Lead and support client initiatives across the entire Microsoft stack with core focus on M365 Productivity and Copilot engagements

Marketing Specialist

Marketing Coordinator

Integrations and Migrations Consultant

Integrations and Migrations Consultant

Senior Manager – Managed Services

Digital Productivity Consultant – Copilot Adoption and Change Management