intenseye

Application Engineer

• Field inbound customer questions via chat and email (L1).
• Conduct hands-on technical investigations into connectivity, integration, and platform issues (L2).
• Work alongside engineering on deeper infrastructure-level diagnosis (L3).
• Handle inbound customer inquiries via chat and email — answering platform questions, guiding users, and resolving issues end-to-end.
• Own customer communication throughout the lifecycle of every ticket.
• Join customer calls and meetings as a technical representative.
• Maintain and contribute to user-facing documentation, help center content, and knowledge base articles.
• Troubleshoot and resolve connectivity issues by working directly with customers' IT teams.
• Support on-premise and cloud/hybrid deployments.
• Investigate platform and integration issues across application, service, and network layers.
• Configure and troubleshoot SSO and authentication integrations for enterprise customers.
• Escalate complex issues to engineering and product teams with well-documented findings.
• Contribute to improving internal processes, playbooks, and support tooling.
• Partner with the Support Manager to develop support territory strategy.

Application Support Engineer

Security Engineer

• Architect and build Intenseye’s security program end-to-end: cloud infrastructure security, application security, data protection, endpoint, and identity.
• Own our compliance roadmap—including SOC 2 Type II, ISO 27001, and GDPR—and drive it to completion, partnering with legal, finance, and customer success.
• Embed security into the SDLC: define secure coding standards, introduce SAST/DAST tooling, and partner with engineering to make secure-by-default the norm.
• Build and run incident response: design our monitoring and alerting stack, write the playbooks, and lead the response when things go wrong.
• Own IAM strategy across internal systems, cloud infrastructure, and customer-facing platforms.
• Lead threat modeling and vulnerability management—working with engineering to prioritize and remediate across a complex, globally distributed system.
• Be the face of security to enterprise customers: own security questionnaires, due diligence reviews, and executive-level conversations about our security posture.
• Advise the CTO and executive team on security risk, investment, and strategy as the function matures.

Senior Security Engineer

Full-stack Engineer

• Build and own full-stack features across our React/TypeScript frontend and C++/Python backend, delivering polished end-to-end product experiences
• Design and implement high-performance, low-latency data pipelines that process real-time safety event streams from computer vision models
• Develop and maintain REST APIs and async backend services that power customer-facing dashboards and alerting workflows
• Collaborate closely with product, design, and Research teams to translate safety intelligence into intuitive, actionable interfaces
• Contribute to GCP-based cloud infrastructure and deployment pipelines to ensure reliability and scalability across distributed customer environments
• Engage directly with customers and internal stakeholders to understand problems and iterate quickly
• Champion engineering quality: performance profiling, code reviews, testing, observability, and documentation

Application Support Engineer

Senior Security Engineer

Software Engineer