intenseye

Customer Success Manager

• Be the trusted advisor and advocate for new US and global customers
• Build strong relationships with customers and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction with our platform
• Engage customers proactively through regular strategy calls to help them derive maximum value from their investment in Intenseye while identifying new usage opportunities
• Collaborate cross-functionally to drive customer adoption and support successful renewals
• Understand customer goals and co-develop customized strategic plans while reinforcing customer accountability
• Monitor customer health and develop risk mitigation plans
• Resolve customer inquiries by connecting them with the right teams and resources
• Identify opportunities for upselling, deeper product adoption, and optimization of the customer’s current investment