Application Support Engineer

intenseye

Application Support Engineer at Intenseye managing customer inquiries and technical issues for an AI-powered safety platform. Collaborating with engineering and IT teams for proactive risk prevention.

Posted 7/10/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

CloudDNSFirewallsLinuxTCP/IP

About the role

Key responsibilities & impact

Field inbound customer questions via chat and email (L1).
Conduct hands-on technical investigations into connectivity, integration, and platform issues (L2).
Work alongside engineering on deeper infrastructure-level diagnosis (L3).
Handle inbound customer inquiries via chat and email — answering platform questions, guiding users, and resolving issues end-to-end.
Own customer communication throughout the lifecycle of every ticket.
Join customer calls and meetings as a technical representative.
Maintain and contribute to user-facing documentation, help center content, and knowledge base articles.
Troubleshoot and resolve connectivity issues by working directly with customers' IT teams.
Support on-premise and cloud/hybrid deployments.
Investigate platform and integration issues across application, service, and network layers.
Configure and troubleshoot SSO and authentication integrations for enterprise customers.
Escalate complex issues to engineering and product teams with well-documented findings.
Contribute to improving internal processes, playbooks, and support tooling.
Partner with the Support Manager to develop support territory strategy.

Requirements

What you’ll need

3+ years in a technical or application support role, ideally within an Enterprise SaaS environment.
Solid Linux fundamentals — comfortable in the command line, reading logs, and running diagnostic commands.
Strong networking knowledge: TCP/IP, DNS, firewalls, NAT, proxy configurations, and port forwarding.
Hands-on experience with SSH and VPN — setup, tunneling, and troubleshooting.
Comfortable doing L1 customer chat and deep technical investigation on the same day.
Strong written English and a natural ability to explain technical topics to non-technical stakeholders.
Ability to navigate ambiguity
Excellent oral communication skill with both internal stakeholders and external technical teams
Willingness to travel occasionally for on-site customer visits — you're comfortable getting in front of customers in person when the situation calls for it.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account intenseye Website LinkedIn All Job Openings 51 - 200 employees 🤖 Artificial Intelligence 🏢 Enterprise 🔒 Cybersecurity 💰 $25M Series A on 2021-09 Artificial Intelligence
Enterprise
Cybersecurity Intenseye is a technology company that specializes in enhancing workplace safety through AI and computer vision. Their platform provides real-time monitoring and analysis of safety hazards, enabling organizations to identify and mitigate risks effectively. By integrating with existing surveillance systems, Intenseye empowers environmental health and safety (EHS) teams across various industries to improve safety outcomes and reduce incident rates through data-driven insights. Application Support Engineer Job not on LinkedIn 🔥 7 minutes ago 🏢🏡 New York City – Hybrid 💵 $100k - $150k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Application Engineer Cloud DNS Firewalls Linux TCP/IP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Field inbound customer questions via chat and email (L1).
Conduct hands-on technical investigations into connectivity, integration, and platform issues (L2).
Work alongside engineering on deeper infrastructure-level diagnosis (L3).
Handle inbound customer inquiries via chat and email — answering platform questions, guiding users, and resolving issues end-to-end.
Own customer communication throughout the lifecycle of every ticket.
Join customer calls and meetings as a technical representative.
Maintain and contribute to user-facing documentation, help center content, and knowledge base articles.
Troubleshoot and resolve connectivity issues by working directly with customers' IT teams.
Support on-premise and cloud/hybrid deployments.
Investigate platform and integration issues across application, service, and network layers.
Configure and troubleshoot SSO and authentication integrations for enterprise customers.
Escalate complex issues to engineering and product teams with well-documented findings.
Contribute to improving internal processes, playbooks, and support tooling.
Partner with the Support Manager to develop support territory strategy. 🎯 Requirements
3+ years in a technical or application support role, ideally within an Enterprise SaaS environment.
Solid Linux fundamentals — comfortable in the command line, reading logs, and running diagnostic commands.
Strong networking knowledge: TCP/IP, DNS, firewalls, NAT, proxy configurations, and port forwarding.
Hands-on experience with SSH and VPN — setup, tunneling, and troubleshooting.
Comfortable doing L1 customer chat and deep technical investigation on the same day.
Strong written English and a natural ability to explain technical topics to non-technical stakeholders.
Ability to navigate ambiguity
Excellent oral communication skill with both internal stakeholders and external technical teams
Willingness to travel occasionally for on-site customer visits — you're comfortable getting in front of customers in person when the situation calls for it. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Application Security Engineer 🕒 Yesterday Gemini 501 - 1000 ₿ Crypto 💳 Fintech 🔐 Security Website LinkedIn All Job Openings Senior Application Security Engineer securing crypto products at Gemini. Leading design reviews and developing security technologies to protect financial services. 🏢🏡 New York City – Hybrid 💵 $140k - $200k / year ⏰ Full Time 🟠 Senior 💻 Application Engineer 🦅 H1B Visa Sponsor JavaScript Python Scala Data Application Engineer 🕒 3 days ago Cooley LLP 1001 - 5000 Website LinkedIn All Job Openings Data Application Engineer developing interactive data applications using Databricks for Cooley. Collaborating with cross-functional teams to enhance user experience and streamline workflows. 🏢🏡 New York City – Hybrid 💵 $120k - $175k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Application Engineer 🦅 H1B Visa Sponsor Angular JavaScript React SQL Vue.js Senior Application Security Engineer 🕒 June 16 MoonPay 201 - 500 ₿ Crypto 💳 Fintech 🌐 Web 3 Website LinkedIn All Job Openings Senior Application Security Engineer at MoonPay focusing on security in a decentralized economy. Collaborating with teams to ensure safe practices in digital currency transactions and security measures. 🏢🏡 New York City – Hybrid 💰 $87M Series A on 2022-04 ⏰ Full Time 🟠 Senior 💻 Application Engineer 🦅 H1B Visa Sponsor Cloud Firewalls GraphQL JavaScript SDLC TypeScript Web3 Application Support Engineer 🕒 June 7 Datasite 1001 - 5000 💸 Finance ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Application Support Engineer at Blueflame AI assisting clients with technical issues and enhancing products. Working within a hybrid model in New York City. 🏢🏡 New York City – Hybrid 💵 $100.6k - $169.8k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Application Engineer 🦅 H1B Visa Sponsor AWS ElasticSearch Python Application Engineer 🕒 May 21 Raise Away 11 - 50 🛍️ eCommerce Website LinkedIn All Job Openings Application Engineer developing and maintaining Shopify storefront for travel company. Collaborating with technology, product, and retail teams on technical solutions. 🏢🏡 New York City – Hybrid 💵 $150k - $160k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Application Engineer GraphQL JavaScript Node.js React TypeScript View More Application Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Technical SupportLinux Command LineTCP/IPDNSFirewallsNATProxy ConfigurationsPort ForwardingSSHVPN

Soft Skills

Written CommunicationOral CommunicationAbility to Navigate Ambiguity