Account Representative, Collections
InteLogix
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $15 per hour
About the role
- Inbound / Outbound Blended environment
- Residential and Commercial Accounts
- Start and End Water Services – Move in/Move Out service orders
- Process Payment for Delinquent Accounts
- Issue Service Restoration Orders after disconnection
- Setting up Payment Installments
- Issue Emergency Orders such as Water Main Breaks, Water quality, Loss Control Notification and Threat Notifications
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays: Monday - Friday: 10a.m. to 9 p.m. Saturday: Closed Sunday: Closed
Requirements
- Must be 18 years of age or older
- High School Diploma or equivalent
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us.
- All job offers are contingent upon completion of drug screen and background checks.
Benefits
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal Career Advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Payment ProcessingService Restoration OrdersEmergency OrdersWater Service ManagementDelinquent Account ManagementPayment Installments Setup
Soft skills
Customer ExperienceEngagementAttention to DetailFlexibilityAttendance
Certifications
High School Diploma