InteLogix

Bilingual Customer Service Representative

InteLogix

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $15 per hour

Job Level

Junior

About the role

  • Respond to incoming customer calls regarding their water or wastewater services
  • Educate customers on billing details including explaining charges, payment options, and available assistance programs
  • Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
  • Focus on first call resolution with each customer.
  • Assist customers with account management, including updates to personal information and services.
  • Document customer interactions in the call tracking system.
  • Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Perform additional duties as required by management

Requirements

  • High School Diploma or GED is required
  • Fluent in Spanish and English
  • 1 year of customer service experience is required
  • 1 year of call center experience is preferred
  • Excellent customer service experience
  • Strong written and verbal communication skills
  • Natural ability to empathize with customers
  • Ability to project and convey a positive, concerned, and professional image to customers
  • Ability to be adaptable and quickly adjust to change
  • Must be able to conduct research efficiently and effectively while working within specific time constraints
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements
  • Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
  • Must be able to maintain a high level of confidentiality in dealing with customer information
  • Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism
Benefits
  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal Career Advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall center experienceaccount managementdocumenting interactionstyping skillsWindows operating systemsresearch skills
Soft skills
communication skillsempathyadaptabilityprofessionalismcustomer satisfactionability to handle pressurecourtesyproblem-solving
Certifications
High School DiplomaGED