Intellum

Backend Engineer

• Design, develop, and maintain scalable back-end services and APIs using Node.js and TypeScript
• Architect, implement, and optimize RESTful APIs
• Ensure high code quality through unit testing, integration testing, and automated test coverage
• Work closely with the QA team to document requirements, ensure testability, and implement test-driven development where applicable
• Support production availability by troubleshooting issues, and proactively improving system resilience
• Collaborate with the Product team to break down features into well-defined tasks, provide technical feedback, and align development with business goals
• Optimize performance and scalability of back-end services
• Implement best practices for security, authentication, and authorization
• Collaborate in the replatforming effort, contributing to architectural decisions and modernization strategies
• Maintain and improve CI/CD pipelines, logging, and monitoring for backend services
• Proactively communicate with cross-functional teams, provide constructive feedback, and contribute to a culture of continuous improvement
• Contribute to team goals by consistently delivering on projects that have high complexity and critical business impact
• Write well-crafted, high-quality, and easy-to-maintain code
• Write unit and automated tests for new features
• Proactively contributes to the improvement of other engineers in the company through mentoring and providing constructive, candid feedback
• Proactively gives technical and strategic feedback on projects relevant to their expertise that leads to better outcomes

Senior JavaScript Engineer

Product Manager

• Contribute to Intellum’s product strategy by developing a deep understanding of customer needs, our product, and the competitive landscape.
• Maintain and communicate a prioritized product roadmap aligned with platform strategy, customer needs, and internal input.
• Deliver roadmap initiatives that drive adoption, product/market fit, and increased customer value and revenue growth.
• Conduct rigorous research and analysis, both qualitative and quantitative, to inform product decisions.
• Collaborate with Design and Engineering to shape user journeys, wireframes, and solutions that balance user value, technical feasibility, and business goals.
• Partner with Product Marketing on positioning, market research, and competitive analysis to strengthen product strategy.
• Oversee release readiness, including phased launches, client change management, and feedback loops to drive successful feature launches and adoption.
• Strengthen overall product execution by recommending process improvements, sharing best practices and collaborating with other product team members.

Senior Product Manager

Full-stack Engineer

• SRE Leadership & Strategy: Set clear goals for the SRE team and partner with Engineering leadership to align platform initiatives with business objectives.
• Reliability & Observability (SLA/SLO): Lead the definition and enforcement of SLAs, SLIs, and SLOs. Architect observability frameworks to translate telemetry data into actionable roadmaps that reduce toil and enhance resilience.
• Core Engineering & Performance: Take ownership of critical code components (i.e., Queues, Enrollments) and lead efforts to identify bottlenecks, optimize performance, and improve code quality across the engineering department.
• Security by Design: Champion infrastructure security. Partner with InfoSec to define hardening standards, manage perimeter defense (WAF/DDoS), and automate vulnerability remediation within the CI/CD pipeline.
• Incident Command: Participate in the 24x7 on-call rotation and lead post-incident reviews (RCAs), ensuring action items are implemented to improve MTTR and prevent recurrence.
• Mentorship: Empower developers with better tooling and guidance on performant coding practices, fostering a culture of collaboration and reliability and "you build it, you run it".

Lead Software Engineer

Engineering Manager

• Manage the team in a hands-on capacity, writing and reviewing code, guiding technical decisions, and staying close to the systems you’re responsible for.
• Drive predictable execution by setting priorities, managing scope, and ensuring releases deliver measurable business value on time and on budget.
• Maintain high code quality, reliability, and security standards, and reinforce best practices.
• Evaluate technical approaches for feasibility and long-term sustainability, balancing simplicity, scalability, and business timelines.
• Oversee incident response and on-call practices, resolving production issues promptly and ensuring root causes are addressed with durable fixes.
• Sustain a high-performing team by setting clear expectations, protecting focus, removing blockers, ensuring work is seen through to completion, and providing regular feedback and coaching to support growth.
• Collaborate closely with peers, Product, and other stakeholders to align engineering work with business priorities.
• Communicate progress, risks, and tradeoffs effectively to all stakeholders, escalating when necessary and maintaining trust through transparency.

Salesforce Analyst

• Own and oversee the end-to-end quote-to-order process in Salesforce CRM and related systems.
• Create, validate, and approve customer quotes and service orders, ensuring accuracy in pricing, product configuration, contract terms and billing requirements.
• Serve as the primary escalation point for complex deal structures, pricing and terms exceptions, and approval workflows.
• Maintain high data integrity in Salesforce and related tools; proactively identify and resolve gaps as related to accurate forecasting and quoting
• Troubleshoot Salesforce CPQ components (Product Rules, Price Rules, Bundles, Quote Terms, Approval Conditions) to enable compliant quoting at scale.
• Ensure Salesforce and CPQ configurations align with revenue recognition, audit, and reporting requirements
• Partner with Legal and Finance to reflect approval processes, quote terms, and templates in Salesforce so standard and non-standard terms and discount thresholds are governed in-system.
• Maintain product catalog, price books, discount schedules, and pricing configuration rules; implement guardrails that enforce product and pricing policy at quote time
• Enforce stage entry/exit criteria (e.g., BANT) using validation rules, record types, and Flows; require completeness for key fields (ARR, Close Date, Term, Billing Frequency, Primary Quote) to protect forecast and Service Order accuracy.
• Keep SOPs and training current for end-to-end QTO (Opportunity → Quote → Operations Request → Order/Invoice); publish quick guides/Looms and office hours to drive adoption and reduce rework.
• Act as the bridge between Sales, Legal, and Finance, and CX teams, ensuring all stakeholders are aligned through the deal lifecycle, deals are structured correctly, and are compliant with company policies.
• Train and advise sales team members on quote-to-order processes, contract terms, and escalation paths.
• Partner with Finance and Accounting to ensure accurate billing, revenue forecasting, and downstream reporting.
• Build and maintain reports and dashboards to provide cross-functional visibility into team performance and key operational metrics across Sales, Contracting, and CX
• Document Salesforce configurations, workflows, and best practices to support enablement, consistency, and long-term system scalability.
• Coordinate with Professional Services to keep SOW templates current and ensure capacity/lead-time considerations are visible to Sales

Senior JavaScript Engineer

Senior Product Manager

Lead Software Engineer

Engineering Manager

Senior Deal Desk Analyst, Salesforce