IntelliShift

Customer Success Manager

• Own and strategically manage a portfolio of MMB or ENT customers, building a deep understanding of each customer's business objectives, operating environment, and definition of success.
• Lead subscription and relationship management for your accounts — driving retention, mitigating risk early, and making sure we deliver on every commitment we make.
• Partner closely with our Sales Team to identify and execute expansion opportunities (upsell, cross-sell, and growth) tied to real customer outcomes and value realization.
• Drive proactive renewal planning and forecasting in Salesforce so there are no surprises at renewal time and the business has clean visibility into your book.
• Build trusted, value-based relationships across all levels of the customer organization, with a strong focus on executive and senior leadership stakeholders.
• Set a consistent strategic engagement cadence — QBRs, executive check-ins, business reviews — so your customers always know the ROI they're getting from IntelliShift.
• Guide customers through the full lifecycle, from onboarding through adoption milestones and long-term expansion.
• Act as the customer's voice inside IntelliShift, coordinating with Enablement, Product, Support, Installation Services, and other partners to resolve issues, surface feedback, and introduce strategic opportunities.
• Proactively monitor customer health, engagement, and business risk using data and insight — addressing concerns early and protecting revenue at scale.

Business Development Rep

• Own and execute outbound prospecting strategy within high-value accounts, collaborating with Account Executives.
• Conduct in-depth research on target accounts to craft compelling messaging.
• Develop and execute multi-touch outreach sequences to engage C-level and VP-level personas.
• Consistently meet and exceed monthly quotas for Sales Qualified Opportunities and pipeline generation.
• Gather and synthesize market feedback to inform Ideal Customer Profile and go-to-market strategy.
• Act as the primary point of contact for high-value inbound leads, ensuring speed-to-lead.
• Conduct qualification calls with inbound prospects to assess fit and build initial value.
• Manage a pipeline of high-potential inbound leads that are not yet sales-ready.
• Provide feedback to Marketing on lead quality and effectiveness of messaging.
• Become a subject matter expert on IntelliShift platform and fleet industry trends.
• Participate in ongoing sales, product, and industry training.

Customer Success Manager

Business Development Representative – B2B SaaS