Intelcom | Dragonfly

Manager

• Supervise, coach, and support IDC Business Partners in day-to-day market management and delivery of key deliverables
• Monitor deliverables, priorities, KPIs, capacity, performance, and development across the region
• Act as Business Partner for the most critical and largest IDCs
• Define individual goals aligned with strategic priorities and the Regional MD
• Provide ongoing performance, accountability, and continuous-improvement coaching
• Identify training needs and contribute to team skill development
• Ensure rigorous KPI and compliance monitoring, documentation, partner communication, performance reviews, and follow-up actions
• Review team performance analyses and validate policy recommendations before escalation to the MD
• Identify operational deviations and risks and recommend corrective actions
• Act as the main relay between the Regional MD and the team
• Coordinate collaboration between IDC Business Partners and Stations/ROMs
• Centralize and structure business needs and report trends, capacity issues, partner risks, compliance issues, and organizational needs
• Contribute to departmental strategic planning and participate in inter-departmental meetings
• Harmonize processes and policies in line with Global IDC Compliance requirements
• Implement monitoring and optimization tools and support KPI improvement for underperforming IDCs
• Identify process-improvement opportunities and support new initiatives, technologies, and organizational changes
• Support escalation, negotiation, mediation, and management of underperforming or non-compliant IDCs
• Collaborate with Operations, HR, and Legal on sensitive situations
• Conduct regular station visits and maintain close relationships with ROMs and SMs
• Serve as an internal reference for IDC best practices and promote Intelcom's partnership approach and values

Regional Manager