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Regional Manager
Intelcom | DragonflyIDC Regional Manager leading partner performance for Intelcom | Dragonfly, Canada's last-mile logistics leader. Supervising teams, improving KPIs, and managing complex operational escalations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in team management, strategic planning, and performance monitoring, with a strong focus on KPI improvement and compliance. Capable of fostering partnerships and navigating complex organizational structures while driving continuous improvement initiatives.
Highest-signal resume keywords
Team ManagementKPI MonitoringStrategic PlanningPerformance AnalysisConflict Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisFinancial AnalysisLogistics ManagementOperational ImprovementCompliance Monitoring
Soft Skills
CommunicationConflict ManagementRelational IntelligenceLeadershipStrategic Thinking
Tools & Technologies
Monitoring ToolsOptimization Tools
Industry Keywords
Independent Contractor ModelsPartnership DevelopmentAccount ManagementEntrepreneurial BackgroundMatrix Environment
About the role
Key responsibilities & impact- Supervise, coach, and support IDC Business Partners in day-to-day market management and delivery of key deliverables
- Monitor deliverables, priorities, KPIs, capacity, performance, and development across the region
- Act as Business Partner for the most critical and largest IDCs
- Define individual goals aligned with strategic priorities and the Regional MD
- Provide ongoing performance, accountability, and continuous-improvement coaching
- Identify training needs and contribute to team skill development
- Ensure rigorous KPI and compliance monitoring, documentation, partner communication, performance reviews, and follow-up actions
- Review team performance analyses and validate policy recommendations before escalation to the MD
- Identify operational deviations and risks and recommend corrective actions
- Act as the main relay between the Regional MD and the team
- Coordinate collaboration between IDC Business Partners and Stations/ROMs
- Centralize and structure business needs and report trends, capacity issues, partner risks, compliance issues, and organizational needs
- Contribute to departmental strategic planning and participate in inter-departmental meetings
- Harmonize processes and policies in line with Global IDC Compliance requirements
- Implement monitoring and optimization tools and support KPI improvement for underperforming IDCs
- Identify process-improvement opportunities and support new initiatives, technologies, and organizational changes
- Support escalation, negotiation, mediation, and management of underperforming or non-compliant IDCs
- Collaborate with Operations, HR, and Legal on sensitive situations
- Conduct regular station visits and maintain close relationships with ROMs and SMs
- Serve as an internal reference for IDC best practices and promote Intelcom's partnership approach and values
Requirements
What you’ll need- Bachelor's degree in administration, business relations, management, logistics, or a related field and 8 to 10 years of relevant experience, OR Master's/MBA and 5 to 7 years of relevant experience
- Experience in team management or supervision
- Experience in partnership development, account management, or an operating environment
- Knowledge of independent contractor models (strong asset)
- Knowledge of small business challenges, strategic planning, and financial analysis
- Entrepreneurial background (strong asset)
- Experience in logistics or operations (asset)
- Mobilizing leadership and organizational maturity
- Strong analytical and data-driven capabilities using KPIs
- Excellent communication and conflict management skills
- Ability to navigate a matrix environment
- Strategic thinking combined with rigorous execution
- Strong relational intelligence
Benefits
Comp & perks- Accommodation measures are available for individuals with disabilities throughout the recruitment process
- Challenging and rewarding career opportunities
- Diversity, equity, and belonging initiatives