Intelassist

Operations

• The Operations Director will lead high-performing teams across a diverse portfolio, including Accounting, Architecture & Engineering, Customer Service, Back Office, IT, and Healthcare, ensuring excellence in service delivery, operational efficiency, and financial performance. This strategic, hands-on leader will align multi-industry operations with evolving client needs, technology trends, compliance standards, and business objectives. Key responsibilities include driving cross-functional initiatives, optimizing workflows, implementing best practices, and fostering a culture of performance, accountability, and client success. Key Responsibilities: Live and execute the mission and vision of the organization. Communicate effectively and build strong relationships with all stakeholders, across all levels, and all departments, to ensure alignment and collaboration. Lead multi-industry operations teams by developing tailored strategies for each vertical—ensuring high service levels across accounting, A&E, IT, customer service, healthcare, and back-office accounts. Drive business growth by identifying opportunities within current accounts and collaborating on new business proposals and service expansion. Conduct regular business reviews to evaluate team performance, account health, and client satisfaction across industries. Translate business goals into operational objectives while aligning resources and capabilities across departments and account types. Ensure service delivery excellence by implementing vertical-specific KPIs, operational metrics, and performance dashboards. Champion process improvement and technology integration tailored to the unique needs of each industry (e.g., HIPAA compliance in healthcare, security in IT, SLAs in accounting services). Develop long-term operational strategies that enable scalability, profitability, and high levels of client satisfaction. Create talent development programs and succession plans tailored to the needs of each account type, ensuring domain expertise and high employee engagement. Assess and manage risk across all business units including regulatory risks, service disruptions, and burnout. Optimize budgets and resource allocation to ensure cost-effective operations without compromising quality or compliance. Stay ahead of technology trends, tools, and automation strategies relevant to each vertical and implement enhancements to improve agent efficiency and customer experience. Establish policies and processes that support both standardization and customization, ensuring operational consistency with flexibility for vertical-specific needs.

Operations Director

Accounts Payable

• Process high-volume invoices accurately and in a timely manner.
• Perform 3-way matching of purchase orders, receipts, and invoices.
• Manage vendor accounts, including reconciliations and payment schedules.
• Respond to vendor inquiries and resolve payment discrepancies.
• Ensure compliance with U.S. accounting standards and internal controls.
• Maintain accurate records of all AP transactions and assist with month-end closing.
• Collaborate with U.S.-based finance and operations teams.
• Generate AP reports as required.

Operations Director

Accounts Payable Specialist