Provide 1st level support for users with questions related to Service Now and inventory tracking business processes
Troubleshoot and resolve application bugs escalated from users; partner with IT on required development work
Perform regular data updates to ensure asset management data integrity
Support user enhancement requests
Take part in system upgrade testing to ensure no impact to end users
Document and deliver training to end users

Requirements

Associate degree in STEM or any related field
ServiceNow experience
Excellent MS Office skills (Excel, Word, and PowerPoint)
Experience in an IT or equivalent system or customer support role
Bachelor’s Degree in STEM or any related field (preferred)
Intel Product knowledge, including silicon and platform configurations (preferred)
Understanding of BOM data (SPEED) (preferred)
Experience with Access Governance System (AGS) (preferred)
Experience with Lab Management Portal (LaMP) (preferred)
Experience with Atlas (preferred)
Experience with BI Reporting (preferred)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

ServiceNowdata integrityapplication troubleshootingBI ReportingAccess Governance SystemLab Management PortalAtlasBOM dataExcelPowerPoint

user supportcommunicationtraining deliveryproblem-solvingcollaboration