Service Delivery Manager
Integrity360
full-time
Posted on:
Location Type: Hybrid
Location: Stockholm • Sweden
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About the role
- Responsible for driving service excellence & ensuring the highest level of performance is delivered to clients
- Deliver multiple services to a key client in the form of Managed Security Services & infrastructure support agreements
- Sole responsibility for Service Level Management, focusing on contractual SLA management and customer satisfaction
- Manage escalation of major incidents & issues, ensuring service stability
- Lead multiple internal projects delivering enhancements & improvements
Requirements
- Minimum 2-3 years working in a similar Service Delivery Management position
- Experience in Client Facing roles with reporting & presentation requirements
- Experience in a Managed Services & Helpdesk environment
- Previous IT Infrastructure Management Experience
- Excellent interpersonal and communication skills both verbal and written
- Fluent English speaker
- Certifications: ITIL Qualified to Foundation level minimum
- Educated to Degree Level desirable
Benefits
- Learning and development opportunities
- Dynamic culture fostering innovation and collaboration
- Progression opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Service Level ManagementManaged Security ServicesIT Infrastructure ManagementHelpdesk support
Soft Skills
interpersonal skillscommunication skillscustomer satisfactionreportingpresentation skills
Certifications
ITIL Foundation