Service Delivery Manager
Integrity360
full-time
Posted on:
Location Type: Hybrid
Location: Stockholm • Sweden
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About the role
- Responsible for driving service excellence & ensuring the highest level of performance is delivered to clients
- Deliver multiple services to a key client in the form of Managed Security Services & infrastructure support agreements
- Sole responsibility for Service Level Management, focusing on contractual SLA management and customer satisfaction
- Manage escalation of major incidents & issues, ensuring service stability
- Lead multiple internal projects delivering enhancements & improvements
Requirements
- Minimum 2-3 years working in a similar Service Delivery Management position
- Experience in Client Facing roles with reporting & presentation requirements
- Experience in a Managed Services & Helpdesk environment
- Previous IT Infrastructure Management Experience
- Excellent interpersonal and communication skills both verbal and written
- Fluent English speaker
- Certifications: ITIL Qualified to Foundation level minimum
- Educated to Degree Level desirable
Benefits
- Learning and development opportunities
- Dynamic culture fostering innovation and collaboration
- Progression opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Service Level ManagementManaged Security ServicesIT Infrastructure ManagementHelpdesk support
Soft skills
interpersonal skillscommunication skillscustomer satisfactionreportingpresentation skills
Certifications
ITIL Foundation