Integrated Services of Appalachian Ohio

IT Support

• Provide first-level technical troubleshooting support to resolve general internal ISBH IT and/or system support issues via telephone, chat, remote communication tools, as well as in person.
• Ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner.
• Responsible for account management, including resetting passwords, unlocking accounts, modifying user groups, creating accounts, disabling accounts, deleting accounts, and troubleshooting account problems/issues.
• Research and resolve all assigned technical issues in a timely and efficient manner, and/or escalate the issue to tier 2 support as appropriate.
• Appropriately document all customer interactions within each assigned help desk ticket.
• Installs, updates, tests, and configures software components for end users as necessary.
• Apply diagnostic tools, skills, and experience to aid in troubleshooting and resolving all assigned technical issues.
• Test fixes to technical issues to ensure problem resolution and customer satisfaction.
• Perform ongoing preventative maintenance on endpoint devices as required.
• Build new endpoint devices as necessary, following published procedures, to support new hires and/or ongoing device refresh cycles.
• Rebuild existing endpoint devices as necessary, following published procedures, to support device reuse and/or issue resolution.
• Appropriately wipe endpoint devices, following published procedures, in support of device recycling and/or device refresh cycles.
• Work on special IT or technology projects as assigned.
• Log all support calls and interactions into the helpdesk ticketing system.
• Provide technical training on ISBH systems for all staff, including new hire orientation, new systems rollout, and special projects or initiatives as necessary.
• Follow up with end users post ticket resolution to help ensure customer satisfaction.
• Maintain appropriate IT inventory documentation and update the inventory system in a timely manner as changes occur.
• Remove viruses and/or infected files as appropriate and communicate with staff regarding potential risks.
• Adhere to the ISBH Confidentiality Policy.
• Participate in New-Hire Orientation as needed.
• Other technology projects and tasks as assigned by the supervisor.

Help Desk Technician

• Provide first-level technical troubleshooting support to resolve general internal ISBH IT and/or system support issues via telephone, chat, remote communication tools, as well as in person.
• Ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner.
• Responsible for account management, including resetting passwords, unlocking accounts, modifying user groups, creating accounts, disabling accounts, deleting accounts, and troubleshooting account problems/issues.
• Research and resolve all assigned technical issues in a timely and efficient manner, and/or escalate the issue to tier 2 support as appropriate.
• Appropriately document all customer interactions within each assigned help desk ticket.
• Installs, updates, tests, and configures software components for end users as necessary.
• Apply diagnostic tools, skills, and experience to aid in troubleshooting and resolving all assigned technical issues.
• Test fixes to technical issues to ensure problem resolution and customer satisfaction.
• Perform ongoing preventative maintenance on endpoint devices as required.
• Build new endpoint devices as necessary, following published procedures, to support new hires and/or ongoing device refresh cycles.
• Rebuild existing endpoint devices as necessary, following published procedures, to support device reuse and/or issue resolution.
• Appropriately wipe endpoint devices, following published procedures, in support of device recycling and/or device refresh cycles.
• Work on special IT or technology projects as assigned.
• Log all support calls and interactions into the helpdesk ticketing system.
• Provide technical training on ISBH systems for all staff, including new hire orientation, new systems rollout, and special projects or initiatives as necessary.
• Follow up with end users post ticket resolution to help ensure customer satisfaction.
• Maintain appropriate IT inventory documentation and update the inventory system in a timely manner as changes occur.
• Remove viruses and/or infected files as appropriate and communicate with staff regarding potential risks.
• Adhere to the ISBH Confidentiality Policy.
• Participate in New-Hire Orientation as needed.
• Other technology projects and tasks as assigned by the supervisor.
• Travel to offices throughout the service area is required.

Care Coordinator

• Assist in the immediate care coordination needs of youth hospitalized due to a behavioral health condition enrolled in the OhioRISE program.
• Support families with the hospital discharge process, educating families and community partners about the OhioRISE program, and making referrals for follow-up care and services.
• Attend in-person and virtual meetings to complete engagement milestones for the program, including crisis safety plans, assessments, care plans, and scheduling and facilitating Child and Family team meetings until a warm handoff can be made to the youths ongoing care coordinator.
• Join with family to identify care coordination needs/services in line with service delivery standards and program outcomes to ensure best outcomes for children, youth, and families.
• Work with families to define cultural factors that influence strengths, functioning, and family interaction styles to ensure ongoing engagement and success in care planning.
• Identify strengths of children, youth, and families for utilization in care coordination engagement and supporting healthy outcomes.
• Coordinate family-based-services for children, youth, and families in their home, school, and community.
• Ensure with family that services identified on care plans are the most appropriate, least restrictive, and meet the safety and treatment needs of the child, youth and family.
• Engage and build positive relationships with children, youth, and families in coordination with child and family teams to support successful integration of team members and care plans.
• Develop collaborative and creative partnerships with community resources to meet the diverse needs of youth and families.
• Maintain necessary documentation, participate in program evaluation, attend team and program planning meetings, cross-systems training, and acquire knowledge of community resources.
• Remain current with all training requirements including but not limited to High Fidelity Wraparound, MI, Cultural Humility, etc.

Engagement Care Coordinator

Manager

• Responsible for the overall performance of the county, including but not limited to service delivery outcomes, financial sustainability, and growth.
• 50% of the travel in the field supporting client care and county operations, or more as needed.
• Directly oversees and provides support and developmental opportunities to supervisors, providers, and other direct reports.
• Recruit, motivate, and retain a dedicated team of care providers for all programs and service lines.
• Work closely with the regional director to develop and implement operational strategies that enhance client care and client satisfaction, and mitigate health disparities.
• Monitor and analyze financial performance, identifying opportunities for cost savings and revenue growth.
• Develops appropriate fiscal budgets in collaboration with leadership team members.
• Drives success and makes decisions using data analytics, identifies trends, and develops and implements strategies to capitalize on opportunities in the county.
• Accountable for achieving and maintaining high ratings on state and federal quality measures.
• Develop and sustain relationships with key stakeholders, including clients, families, employees, referral sources, and partner or state agencies.
• Participate in and ensure consistent communication and collaboration between programs and service lines within the county.
• Manages all aspects of accessibility, effectiveness, and efficiency of service delivery that assure cost-effectiveness and sound clinical outcomes.
• Responsible for operationalizing organizational goals and maintaining a high standard of operational performance, including clinical outcomes and other targeted benchmarks.
• Mentor team members to serve clients and providers with compassion, resourcefulness, and exceptional attention to detail.
• Supports and motivates direct reports to accomplish both their individual, professional and county goals.
• Monitors policy compliance for assigned offices/providers.
• Regularly review client satisfaction scores and develop plans to improve scores.
• Manage physical assets, including reporting repair and maintenance requests, vendor management, and cleaning standards.
• Supporting the development of growth within designated service areas.
• Performs other duties as assigned.

County Manager

Associate

• Conduct comprehensive CANS assessments for children, adolescents, and transitional-age youth (birth through age 21) in virtual, home, school, and community settings
• Build and maintain knowledge of the organization and OhioRISE referral pathways and specialty program offerings including but not limited to 1915C waivers, YFC/Ifast/IHBT, and QRTP requests
• Maintain accurate, timely records in the electronic health record and CANS portal in accordance with agency, state, and OhioRISE requirements
• Collaborate with clinical staff, families, and community partners to translate assessment findings and next steps
• Build and maintain collaborative relationships with referral systems, community partners and collateral agents involved in the CANS or OhioRISE umbrella of care
• Utilizes databases and Electronic Health Record systems for accurate client documentation
• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines
• Travels within designated service areas
• All other duties as assigned

CANS Assessment Associate

• Conduct comprehensive CANS assessments for children, adolescents, and transitional-age youth (birth through age 21) in virtual, home, school, and community settings
• Build and maintain knowledge of the organization and OhioRISE referral pathways and specialty program offerings including but not limited to 1915C waivers, YFC/Ifast/IHBT, and QRTP requests
• Maintain accurate, timely records in the electronic health record and CANS portal in accordance with agency, state, and OhioRISE requirements
• Collaborate with clinical staff, families, and community partners to translate assessment findings and next steps
• Build and maintain collaborative relationships with referral systems, community partners and collateral agents involved in the CANS or OhioRISE umbrella of care
• Utilize databases and Electronic Health Record systems for accurate client documentation
• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines
• Travel within designated service areas
• All other duties as assigned

• Conduct comprehensive CANS assessments for children, adolescents, and transitional-age youth (birth through age 21) in virtual, home, school, and community settings
• Build and maintain knowledge of the organization and OhioRISE referral pathways and specialty program offerings including but not limited to 1915C waivers, YFC/Ifast/IHBT, and QRTP requests
• Maintain accurate, timely records in the electronic health record and CANS portal in accordance with agency, state, and OhioRISE requirements
• Collaborate with clinical staff, families, and community partners to translate assessment findings and next steps
• Build and maintain collaborative relationships with referral systems, community partners and collateral agents involved in the CANS or OhioRISE umbrella of care
• Utilize databases and Electronic Health Record systems for accurate client documentation
• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines
• Travels within designated service areas
• All other duties as assigned