Integrated Pharma Solutions (IPS)

System Administrator

• Provide end-user support through a ticketing system, including troubleshooting hardware, software, and network issues
• Diagnose root causes, implement solutions, and document resolutions clearly
• Escalate complex issues to senior IT staff or external vendors as needed
• Maintain and support desktops, laptops, printers, phones, and other IT equipment
• Assist with administration of Microsoft 365, Azure, and other SaaS/cloud platforms
• Support Windows Server environments , user accounts, and system access
• Install, configure, and upgrade hardware and software
• Monitor systems to ensure updates, patches, and security measures are in place
• Perform inventory tracking of IT assets and equipment
• Assist with disaster recovery processes including backups for virtual machines, files, email, and cloud systems
• Provide basic training and guidance to end users when needed

Junior IT – Systems Administrator