Integral Ad Science

General Counsel

• Draft, review and negotiate customer and vendor agreements, licensing, non-disclosure, data processing and other commercial agreements for a wide spectrum of local and global client prospects and partners such as digital advertisers, agencies, ad exchanges and walled gardens
• Assist with providing legal and strategic business advice and support across a broad spectrum of internal functions, including Sales, Marketing, HR, Product, Technology and Finance
• Work with the Legal Department to design, implement and enforce company policies and processes to ensure legal compliance with internal policies, as well as applicable laws and regulations
• Assist with coordinating work across the Company’s Legal Department to ensure a consistent approach and application of legal agreements and risk framework locally, regionally and worldwide
• Work with the Legal Department to support the Company's general corporate legal activities.

Counsel

Customer Success Manager

• Develop and maintain the multi-year strategic client relationship for Global accounts to meet and exceed customer objectives and IAS revenue goals.
• Act as the lead point of contact for both external and internal stakeholders, in all matters specific to assigned client portfolio.
• Ensure successful activation, upselling and retention of our solutions according to client needs and objectives and align account strategy across the globe.
• Work closely with Sales and Customer Success across multiple regions ensuring that the activation of IAS products is carried out in sync with the overall account guidelines and in accordance with client’s specifications.
• Lead strategic client business meetings, webinars, training sessions and provide Industry trends and analysis.
• Act as the Client champion for product feedback and manage issues escalations.
• Negotiate and activate contract renewals.
• Develop a trusted advisor relationship with key client stakeholders and executive sponsors, asking pertinent questions to influence performance.
• Attain a thorough understanding of assigned client’s goals, industry trends and best practices.
• Build a solid understanding of IAS products and processes to assist clients drive business value and ROI on their Digital spending.
• Collaborate with other internal departments on joint processes towards increased customer satisfaction.
• Forecast and track key account metrics and revenue.
• Own adoption and renewal of IAS services.
• Identify and grow opportunities within accounts, and collaborate with sales teams to ensure growth attainment.
• Identify at risk opportunities and work with internal and external stakeholders to build solutions.

Senior Customer Success Manager

Product Manager

• Dive deep into customer needs, industry trends, and IAS’s strategy to pinpoint opportunities for growth and engagement
• Define and drive the strategy for a key part of our product line, setting the foundation for future expansion
• Establish key metrics and customer validation frameworks to measure success and iterate quickly
• Partner closely with engineering teams to work on big-ticket items, such as simplifying experiences, deepening insights, and enhancing product signals to support new customer segments
• Partner with stakeholders to ensure alignment on strategy, market positioning, and execution priorities
• Act as a decision-maker to unblock challenges quickly, ensuring the right trade-offs are made between speed, quality, and strategic alignment
• Collaborate with commercial partners to drive customer adoption and revenue impact
• Identify and push innovation opportunities and strategic initiatives forward while ensuring clear, effective communication with cross-functional teams and leadership

Staff Product Manager

Technical Account Manager

• act as a primary technical expert and operational consultant
• assist clients in leveraging the product to its fullest potential
• troubleshoot unexpected behavior
• serve as the liaison between end-users and internal teams

Senior Associate, Technical Account Manager

DevOps Engineer

• Work with and debug our current stack: GitHub, Jenkins, GitOps, k8s, Flux CD, Databricks and help design our future stack (i.e. Argo CD) with self-service
• Cut deep into systems in order to drive directly to a resolution and develop the source code in order to make it possible
• Face a variety of challenges that will allow you to constantly expand your repertoire by always learning new complex systems and skills
• Use your expert knowledge of SDLC, integrating systems through code in order to improve tooling and processes

Senior Software Engineer, DevOps Platform

• Act as the link between different projects and ensure building a solid monetization platform for customers
• Proactively troubleshoot issues before engaging with the engineering team
• Work as a liaison between account management and engineering

Customer Support

• Manage all inbound requests from designated accounts with strong support of client needs
• Provide education to clients on IAS products and systems
• Safeguard accuracy of contracts and customer data in Salesforce
• Problem solving and dealing with client and data issues
• Liaising with internal teams to seek answers / understand the issue and working towards resolution
• Role will include support to multi-regions and teams / stakeholders
• Participate in team and/or 1:1 meeting, share updates with clients, management, and stakeholders
• Additional responsibilities and projects assigned, as needed