Integral Ad Science

Account Manager

• Oversee the Technical Account Managers (TAMs) responsible for Global and Enterprise East account segments
• Drive effective, proactive and strategic high touch technical support to customers
• Lead team to deliver best in class service consistently exceeding KPIs
• Manage and develop team members through regular performance reviews and coaching
• Define annual team goals aligned to company objectives
• Communicate and collaborate with leadership across all IAS customers
• Build effective relationships with peers in Sales, Customer Success, Product and R&D Orgs
• Champion the adoption of new AI-powered tools and technologies for operational excellence
• Participate in cross-departmental improvement initiatives to transform IAS customer support

Director, Technical Account Management

Director

• Coordinate resources and drive account growth for Holding Company Groups and their agency OpCos
• Engage with client teams throughout the organization from senior leadership to product leads
• Own regional revenue forecasts and help regional teams exceed projections
• Drive approach to global success and effectively present the IAS value proposition
• Collaborate with global sales teams to strategically achieve revenue goals
• Facilitate intros, meetings and entertainment for key prospects

Agency Development Director

DevOps Engineer

• Work with and debug our current stack: GitHub, Jenkins, GitOps, k8s, Flux CD, Databricks and help design our future stack (i.e. Argo CD) with self-service
• Cut deep into systems in order to drive directly to a resolution and develop the source code in order to make it possible
• Face a variety of challenges that will allow you to constantly expand your repertoire by always learning new complex systems and skills
• Use your expert knowledge of SDLC, integrating systems through code in order to improve tooling and processes

Senior DevOps Engineer

General Counsel

• Draft, review and negotiate customer and vendor agreements, licensing, non-disclosure, data processing and other commercial agreements for a wide spectrum of local and global client prospects and partners such as digital advertisers, agencies, ad exchanges and walled gardens
• Assist with providing legal and strategic business advice and support across a broad spectrum of internal functions, including Sales, Marketing, HR, Product, Technology and Finance
• Work with the Legal Department to design, implement and enforce company policies and processes to ensure legal compliance with internal policies, as well as applicable laws and regulations
• Assist with coordinating work across the Company’s Legal Department to ensure a consistent approach and application of legal agreements and risk framework locally, regionally and worldwide
• Work with the Legal Department to support the Company's general corporate legal activities.

Counsel

Customer Success Manager

• Develop and maintain the multi-year strategic client relationship for Global accounts to meet and exceed customer objectives and IAS revenue goals.
• Act as the lead point of contact for both external and internal stakeholders, in all matters specific to assigned client portfolio.
• Ensure successful activation, upselling and retention of our solutions according to client needs and objectives and align account strategy across the globe.
• Work closely with Sales and Customer Success across multiple regions ensuring that the activation of IAS products is carried out in sync with the overall account guidelines and in accordance with client’s specifications.
• Lead strategic client business meetings, webinars, training sessions and provide Industry trends and analysis.
• Act as the Client champion for product feedback and manage issues escalations.
• Negotiate and activate contract renewals.
• Develop a trusted advisor relationship with key client stakeholders and executive sponsors, asking pertinent questions to influence performance.
• Attain a thorough understanding of assigned client’s goals, industry trends and best practices.
• Build a solid understanding of IAS products and processes to assist clients drive business value and ROI on their Digital spending.
• Collaborate with other internal departments on joint processes towards increased customer satisfaction.
• Forecast and track key account metrics and revenue.
• Own adoption and renewal of IAS services.
• Identify and grow opportunities within accounts, and collaborate with sales teams to ensure growth attainment.
• Identify at risk opportunities and work with internal and external stakeholders to build solutions.

Director, Technical Account Management

Agency Development Director

Senior DevOps Engineer

Counsel

Senior Customer Success Manager