Integra Testing Services, LLC

IT Support

• Lead IT service delivery across the organization, ensuring support operations, user experience, and day-to-day execution align with business needs
• Provide leadership over IT support staff, operational workflows, and service expectations to drive accountability, responsiveness, and consistency
• Oversee managed service providers and technology vendors, holding partners accountable for performance, prioritization, and service quality
• Help shape and improve IT operational processes, documentation standards, reporting, and service metrics to strengthen visibility and decision-making
• Partner with leadership to support infrastructure planning, technology improvements, and scalable service delivery across the business

Senior IT Manager

Operations

• Lead day-to-day IT operations including helpdesk services, endpoint support, and user service delivery.
• Manage and enforce centralized intake and prioritization for IT requests.
• Lead and develop IT support staff while improving response times and service quality.
• Serve as the operational escalation point for IT issues.
• Improve operational processes, documentation, and reporting.

IT Operations Manager

Software Engineer

• Develop comprehensive TAB test plans, ensuring alignment with project requirements and industry standards.
• Accurately enter Pre-TAB data into designated platforms, such as Airbnb or other company-specific software.
• Draft and submit clear and concise RFIs to address information gaps or resolve project ambiguities.
• Collaborate with field technicians to facilitate smooth job turnovers and ensure seamless project completion.
• Identify, troubleshoot, and resolve issues that arise on job sites by working directly with field technicians and project teams.
• Engage with engineering staff to enhance technical knowledge and improve job performance.

Pre-Engineering Specialist

Manager

• Oversee regional estimating activities supporting active and future project work.
• Review complex estimates to ensure scope clarity, pricing accuracy, and margin alignment.
• Partner with Regional Directors and cross-functional teams to align estimating with regional priorities.
• Establish and maintain consistent estimating standards and processes.
• Support continuous improvement through data, lessons learned, and process refinement.

Regional Estimation Manager

• Lead and oversee regional estimating activities supporting active and future project work.
• Review complex estimates to ensure scope clarity, pricing accuracy, and margin alignment.
• Partner with Regional Directors and cross-functional teams to align estimating with regional priorities.
• Establish and maintain consistent estimating standards and processes.
• Support continuous improvement through data, lessons learned, and process refinement.