Client Advocacy Manager
Intapp
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Act as the primary advocate for clients during escalated support situations.
- Lead client handovers from Implementation to Support.
- Conduct quarterly success reviews for premium support clients.
- Develop strong, trust-based relationships with client stakeholders.
- Utilize analytics to monitor customer health and identify trends.
- Use AI tools to prepare client summaries and manage escalation workflows.
- Partner with internal teams to address complex client challenges.
Requirements
- Exceptional written and verbal communication skills.
- Strong facilitation skills to lead internal and external meetings.
- Analytical mindset with the ability to prioritize and manage multiple issues.
- Solid understanding of Intapp’s product suite.
- Business acumen and ability to align client needs with organizational goals.
- Active listening skills and curiosity to uncover root causes and client concerns.
- Collaborative approach with a commitment to teamwork.
- Self-motivated, results-oriented, and comfortable working in a fast-paced environment.
Benefits
- Professional development opportunities supported by a community of experienced professionals.
- Reimbursement for training and continuing education.
- Complimentary lunches and fully stocked kitchens.
- Comprehensive wellness and flexible time off programs.
- Family-formation benefits and support during family-building journeys.
- Paid volunteer time off and donation matching program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
exceptional written communicationexceptional verbal communicationstrong facilitation skillsanalytical mindsetactive listening skillscuriositycollaborative approachself-motivatedresults-orientedability to prioritize