Intact

Senior Claims Adjuster, Casualty

Intact

full-time

Posted on:

Location Type: Hybrid

Location: Laval • Canada

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Salary

💰 CA$80,700 - CA$98,700 per year

Job Level

Senior

About the role

  • Review files brought before the Small Claims Court, the Administrative Housing Tribunal and in arbitration; analyze the position taken and assess the strategy to adopt, including alternative dispute resolution methods;
  • Analyze and take responsibility for arbitration cases;
  • Inform the insured of developments in the file;
  • As a claims expert, participate in negotiation sessions and mediations;
  • As a claims expert, accompany the insured during hearings at Small Claims Court and/or before the Administrative Housing Tribunal and in arbitration;
  • Structure positions clearly, precisely and in accordance with applicable rules;
  • Quickly take charge of the client and ensure ongoing file follow-up;
  • Communicate in a professional and appropriate manner;
  • Clearly explain and simplify file elements for the insured and the broker;
  • Simplify matters and find solutions;
  • Provide technical support to claims experts and unit managers across multiple lines of business;
  • Share and transfer your knowledge, contributing to the development of colleagues;
  • Stay up to date with case law;
  • Collaborate actively and professionally with the company’s various departments;
  • Participate in improving operational processes;
  • Promote teamwork;
  • Participate in catastrophe response.

Requirements

  • Hold a 5A Claims Adjuster certificate
  • Bachelor’s degree in law or a college diploma in legal techniques (an asset)
  • Bilingual (French and English)
  • Regular interaction with colleagues across the country is required
  • Hold a valid driver's license
Benefits
  • Flexible work arrangements and a hybrid work model
  • Possibility to purchase up to 5 extra days off per year
  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, a Wellness account and more
  • Share plan & other savings: up to 12% of salary or more (ask how you could earn guaranteed income for life)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims analysisarbitrationnegotiationdispute resolutionfile managementcase lawtechnical support
Soft Skills
communicationteamworkproblem-solvingcollaborationknowledge sharingprofessionalismorganizational skills
Certifications
5A Claims Adjuster certificate