Senior Product Manager, CCaaS
Intact
full-time
Posted on:
Location Type: Hybrid
Location: Montréal • Canada
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Salary
💰 CA$101,800 - CA$124,400 per year
Job Level
About the role
- Overseeing the entire lifecycle of product development from ideation to launch.
- Defining the product vision, strategy, and roadmap for high-impact product areas in the CCaaS domain.
- Managing a diverse product portfolio, ensuring alignment and synergy across different product streams.
- Analyzing market trends, customer feedback, and business data to guide decision-making and ensure the healthiness of the opportunities backlog.
- In collaboration with service design team, leading product discovery efforts to identify and assess opportunities.
- Owning the prioritization of opportunities of co-building the CCaaS platform with technology partner (Google).
- Developing and maintaining strong relationships with key stakeholders and senior executives to ensure alignment in product roadmap and execution.
- Driving strategic planning and execution to achieve business results and product success.
- Identifying risks and developing mitigation strategies for complex product challenges.
- Collaborating with cross-functional teams such as engineering, design, marketing, sales, and other business units to drive product strategy and execution.
Requirements
- Bachelor's degree in Business Administration or a related field
- Minimum of 5 to 7 years of relevant experience in product management, with a focus on omnichannel experiences, CCaaS and similar domains.
- Proven experience in leading product initiatives with little or no guidance, driving strategic planning and execution.
- Ability to align and influence multiple teams and stakeholders across the company.
- Strong analytical skills with proficiency in leveraging data-driven insights to guide decision-making and product success.
- Excellent collaboration and communication skills, with a track record of fostering effective cross-functional teamwork.
- Strategic thinker capable of translating complex ideas into actionable plans and driving continuous product improvement.
- Passion for innovation, with a customer-centric approach and a relentless drive for excellence.
- Experience with Agile Scrum development methodologies.
- For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
- No Canadian work experience required however must be eligible to work in Canada.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Pension offerings provide flexibility and long-term security for employees beyond their careers, offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementdata analysisAgile Scrumstrategic planningproduct discoveryrisk managementcustomer feedback analysisopportunities backlog managementproduct roadmap developmentomnichannel experiences
Soft Skills
collaborationcommunicationanalytical skillsstrategic thinkinginfluencerelationship managementinnovationcustomer-centric approachteamworkproblem-solving
Certifications
Bachelor's degree in Business Administrationproduct management certification