Intact Technology

Senior Project Manager – ServiceNow

Intact Technology

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Drive Outcome-Based ServiceNow Delivery
  • Manage projects focused on core ITSM capabilities (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).
  • Ensure delivery aligns to measurable operational improvements such as SLA attainment, reduced MTTR, improved change success rate, and strengthened CMDB maturity.
  • Coordinate cross-functional efforts spanning: ITOM (Discovery, Service Mapping, Event Management) ITAM (asset lifecycle management, compliance, inventory governance) HRSD (employee case management, service delivery workflows)
  • Maintain clear alignment between business objectives and platform execution.
  • Develop and manage detailed project plans aligned to contractual scope and customer requirements.
  • Track schedule, budget, risks, dependencies, and resource allocation.
  • Facilitate issue resolution and proactively manage project risks.
  • Support Agile/Scrum ceremonies and structured delivery practices.
  • Maintain documentation, reporting, and governance standards consistent with consulting best practices.
  • Build and maintain strong client and subcontractor relationships.
  • Serve as the primary point of contact for project stakeholders.
  • Communicate status, risks, and outcomes clearly and consistently.
  • Ensure delivery of high-quality work and a positive customer experience.
  • Provide performance feedback and development support to project team members.
  • Foster accountability, collaboration, and continuous improvement.
  • Promote Intact’s culture and values within each engagement.

Requirements

  • 5+ years of progressive experience in a project management role
  • Experience managing ServiceNow delivery engagements, particularly ITSM-focused implementations
  • Working familiarity with ITOM, ITAM, and/or HRSD initiatives
  • Experience managing delivery teams in a consulting environment
  • Strong understanding of IT Service Management (ITSM) principles and IT operational processes
  • Experience working with commercial and/or federal clients
  • Bachelor’s degree in Business Administration or related field (or equivalent experience)
  • Excellent written and verbal communication skills
  • Strong interpersonal skills and emotional intelligence
  • Ability to manage competing priorities and perform under pressure.
Benefits
  • Ongoing personal and professional development opportunities.
  • Flexible paid time off, plus 12 paid holidays.
  • Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
  • Qualified 401(k) program.
  • Virtual happy hours and team-building events.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowITSMITOMITAMHRSDAgileScrumproject managementSLA attainmentCMDB maturity
Soft Skills
communicationinterpersonal skillsemotional intelligenceproblem-solvingcollaborationaccountabilitycontinuous improvementstakeholder managementrisk managementcustomer experience