Intact Technology

ServiceNow

• Build and enhance ServiceNow ITSM solutions aligned to federal modernization goals.
• Deliver in an outcome-focused model (e.g., improved SLA performance, reduced MTTR, stronger CMDB maturity).
• Collaborate with consultants, architects, and client stakeholders to translate mission needs into platform capabilities.
• Lead development across scripting, automation, and integrations (Flow Designer, JavaScript, REST/SOAP).
• Support delivery end-to-end: requirements → build → test → deploy → optimize.
• Ensure stability, performance, and secure configurations in regulated environments.
• Mentor junior developers and contribute to best practices.

Senior ServiceNow Developer