Intact Technology

Program Manager

• Program delivery
• Serve as Intact's primary delivery presence on-site, owning the client relationship, program outcomes, and day-to-day execution.
• Lead end-to-end delivery across AppDynamics, Splunk, and Datadog workstreams, managing scope, schedule, budget, and risk in parallel.
• Own and maintain the program team structure, integrated program plan, keeping workstreams, subcontractors, vendors and client stakeholders aligned.
• Support and enforce delivery standards, status cadences, risk registers, and change control processes.
• Establish JIRA based delivery framework within a federal program structure, balancing the team's need for agility with the client's governance requirements.
• Stakeholder management
• Serve as the primary point of contact for the client's program leadership and technical teams.
• You are the face of Intact on this engagement. Responsible for advising, consulting, in devising approaches how to achieve strategic goals and desired business outcomes.
• Produce executive-ready reporting on a consistent cadence, including weekly status updates for CIO, monthly steering committee materials, and escalations as needed.
• Maintain a parallel reporting cadence to Intact leadership covering financials, utilization, risk, and relationship health.
• Manage competing priorities across multiple federal stakeholder groups and build trust at every level.
• Platform coordination
• Coordinate delivery teams across the monitoring platform suite without needing to be the technical expert on each.
• Work closely with architects and lead engineers to surface dependencies, remove blockers, and keep delivery on track.
• Ensure all platform work connects to the client's broader Enterprise Observability strategy, including ServiceNow integration points.
• Continuous improvement
• Run structured retrospectives and turn what you learn into repeatable process improvements.
• Identify scope growth, change order opportunities, and delivery risks early and communicate them to Intact leadership without delay.
• Contribute to Intact's internal delivery frameworks and monitoring practice playbooks.

Program Manager, Monitoring and Observability

ServiceNow

• Proactively source ServiceNow professionals across modules including ITSM, ITOM, HRSD, CSM, SecOps, and custom applications
• Build pipelines for: ServiceNow Developers, Solution / Platform Architects, Business Solution Consultants, Project Managers
• Develop targeted sourcing strategies using LinkedIn Recruiter, clearance job boards, ServiceNow community networks, referrals, and advanced Boolean search techniques
• Conduct initial phone screenings to evaluate: ServiceNow certifications and implementation lifecycle experience, Consulting and client-facing background
• Document screening notes and provide structured candidate summaries
• Assess alignment with project requirements and consulting delivery expectations

Program Manager, Monitoring and Observability

Talent Sourcer