Intact Technology

Architect – ServiceNow

Intact Technology

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ITSMServiceNow

About the role

  • Serve as a technical advisor and day-to-day point of contact for assigned ServiceNow client stakeholders.
  • Support projects of varying size to drive technology transformation and ensure solutions meet quality standards and objectives.
  • Create and maintain architecture artifacts aligned to business/IT strategy and established platform standards.
  • Contribute to ServiceNow platform architecture and governance (standards, roadmaps, and design patterns) under senior guidance.
  • Support multi-module ServiceNow implementations across IT workflows and enterprise functions (e.g., ITSM/CMDB-CSDM, HRSD, SPM, and related capabilities).
  • Assist in designing ServiceNow integrations using APIs and event-driven patterns, and contribute to secure data/service models.
  • Analyze current-state capabilities, identify improvement opportunities (cost, efficiency, experience), and support target-state and gap assessments.
  • Support compliance with architectural standards, change control, and data management; stay current on ServiceNow releases and emerging tech.

Requirements

  • Bachelor’s degree in IT (or related field) or 3+ years of relevant experience.
  • 3+ years consulting experience delivering in-depth analysis and platform solutions.
  • 3+ years working on an enterprise platform such as ServiceNow or Salesforce.
  • 2+ years supporting or leading technical resources on project-level engagements.
  • ITIL Foundation Certification.
  • Knowledge of enterprise architecture and governance frameworks (e.g., TOGAF, Zachman; ITIL, COBIT, PMI, Agile).
  • Experience creating architecture models and documentation.
  • Experience delivering low-to-moderate complexity ServiceNow solutions at the project level.
  • Experience supporting multi-module ServiceNow implementations (e.g., ITSM, CMDB/CSDM, HRSD, SPM, Discovery, Virtual Agent, GRC/IRM, SIR, SAM/HAM).
  • Experience contributing to ServiceNow integrations and data models.
  • Experience participating in platform governance or ServiceNow implementations in one or more organizations.
  • Strong stakeholder engagement skills; trusted partner, collaborative team builder, open to feedback.
  • Certifications: CIS Data Foundation (CMDB/CSDM) plus one additional CIS (preferred); ServiceNow CSA, CAD, and Implementation Badge.
Benefits
  • Ongoing personal and professional development opportunities.
  • Flexible paid time off, plus 12 paid holidays.
  • Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
  • Qualified 401(k) program.
  • Virtual happy hours and team-building events.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowAPIsevent-driven patternsarchitecture modelsdata modelsITSMCMDB-CSDMHRSDSPMmulti-module implementations
Soft Skills
stakeholder engagementcollaborative team buildingopen to feedbacktechnical advisoryconsultinganalysisproject leadershipcommunicationproblem-solvingstrategic thinking
Certifications
ITIL FoundationServiceNow CSAServiceNow CADServiceNow Implementation BadgeCIS Data Foundation (CMDB/CSDM)