Intact Technology

Senior Architect, ServiceNow

Intact Technology

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Own platform architecture, governance, and development standards; evolve the enterprise platform roadmap aligned to business, application, integration, security, and data architecture.
  • Design enterprise integrations using API-led and event-driven patterns.
  • Lead multi-module implementations and cross-functional solution design.
  • Architect ServiceNow capabilities for one or more of the following: ITSM/CMDB-CSDM, HRSD, SPM, Discovery & Service Mapping, Virtual Agent, SIR, GRC/IRM, and SAM/HAM.
  • Define target-state architectures, automation strategies, and data/service models that improve efficiency, compliance, and user experience.
  • Establish reporting/KPI frameworks and executive dashboards to measure outcomes and value realization.

Requirements

  • Bachelor’s degree in IT (or related) with 1+ year relevant experience OR 5+ years relevant experience.
  • 5+ years consulting experience delivering in-depth analysis and technology transformation outcomes.
  • 5+ years delivering solutions on enterprise platforms (e.g., ServiceNow, Salesforce).
  • 4+ years leading technical teams and delivering moderate-to-high complexity programs/projects.
  • Working knowledge of enterprise architecture and governance frameworks (e.g., TOGAF/Zachman; ITIL/COBIT/Agile/PMI) with strong modeling/documentation skills.
  • Experience architecting and delivering enterprise, multi-module ServiceNow solutions (ITSM/CMDB-CSDM, HRSD, SPM, Discovery/Service Mapping, Virtual Agent, GRC/IRM, SIR, SAM/HAM).
  • Experience designing enterprise integrations (API-led and event-driven patterns) and secure data models across complex systems.
  • Experience owning or significantly contributing to platform governance and implementations across two or more organizations.
  • Strong stakeholder management skills; trusted advisor, collaborative team builder, humble and transparent communicator.
  • Certifications: ITIL Foundation + additional ITIL; ServiceNow CIS Data Foundation (CMDB/CSDM) + one or more CIS (e.g., ITSM/ITAM/HRSD); CTA/CSA/CAD and/or Architecture Excellence Accreditation and Implementation Badge.
Benefits
  • Ongoing personal and professional development opportunities.
  • Flexible paid time off, plus 12 paid holidays.
  • Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
  • Qualified 401(k) program.
  • Virtual happy hours and team-building events.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API-led integrationevent-driven architectureenterprise architectureplatform governancedata modelingServiceNow ITSMServiceNow CMDB-CSDMServiceNow HRSDServiceNow SPMServiceNow GRC/IRM
Soft Skills
stakeholder managementcollaborative team buildingcommunicationtrusted advisorhumbletransparent
Certifications
ITIL FoundationServiceNow CIS Data FoundationServiceNow ITSMServiceNow ITAMServiceNow HRSDCTACSACADArchitecture Excellence AccreditationImplementation Badge