Senior ServiceNow Developer

Intact Technology

full-time

Posted on: 1/7/2026

Location Type: Remote

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About the role

Build and enhance ServiceNow ITSM solutions aligned to federal modernization goals.
Deliver in an outcome-focused model (e.g., improved SLA performance, reduced MTTR, stronger CMDB maturity).
Collaborate with consultants, architects, and client stakeholders to translate mission needs into platform capabilities.
Lead development across scripting, automation, and integrations (Flow Designer, JavaScript, REST/SOAP).
Support delivery end-to-end: requirements → build → test → deploy → optimize.
Ensure stability, performance, and secure configurations in regulated environments.
Mentor junior developers and contribute to best practices.

5+ years ServiceNow development experience
Strong ITSM expertise (Incident, Problem, Change, CMDB, Catalog, etc.)
Strong ServiceNow scripting/configuration skills (Business Rules, Script Includes, Client Scripts, ACLs)
Proficiency in JavaScript and REST/SOAP API integrations
Experience delivering in Agile/Scrum
Strong consulting mindset and stakeholder communication
ServiceNow certifications (CSA, CIS-ITSM, CAD, etc.)
NICE TO HAVE QUALIFICATIONS: Experience supporting federal clients or regulated environments

Benefits

Ongoing personal and professional development opportunities.
Flexible paid time off, plus 12 paid holidays.
Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
Qualified 401(k) program.
Virtual happy hours and team-building events.

Tip: use these terms in your resume and cover letter to boost ATS matches.

ServiceNow developmentITSMJavaScriptREST APISOAP APIBusiness RulesScript IncludesClient ScriptsACLsAgile

consulting mindsetstakeholder communicationmentoringcollaborationoutcome-focused

CSACIS-ITSMCAD