Senior Claim Consultant
Coverys
Change Readiness Consultant
Intact Technology
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
ServiceNowTypeScript
About the role
- Engage and collaborate with customer & internal project teams from project initiation through project completion.
- Advise teams on communications, training, and enablement best practices.
- Develop communications and enablement strategies for small, medium, and large strategic projects or programs.
- Create and deliver multimedia communications (emails, SharePoint articles, presentation decks, videos, etc.) and training plans.
- Oversee and contribute to the creation of training and enablement materials (User Guides, Quick Reference Guides, Videos, Live Training sessions).
- Coordinate training events and track delivery and effectiveness, implementing improvements as needed.
- Initiate and deliver facilitated sessions with the customer, fellow team members, or independently.
- Audit, maintain, and update training materials as required.
- Report project status, risks, and needs to project managers, program managers, and supervisors.
Requirements
- Bachelor’s degree in Communications, Marketing, Instructional Design, Adult Education, or a relevant field.
- 5+ years of customer-facing training or communications experience.
- 10+ years of total professional experience.
- Proven expertise in strategic planning, instructional design principles, and multi-channel communication strategies.
- High level of written and oral communication skills, critical thinking, and problem-solving ability.
- Strong interpersonal skills with the ability to engage at all levels of an organization and work effectively across cultural boundaries.
- Excellent organizational and time management skills with the ability to prioritize and anticipate needs.
- Experience with Microsoft Office Suite including SharePoint, PowerPoint, Excel, and Word.
- Ability to thrive in a fast-paced, dynamic environment and adapt to evolving technology.
- Desired: managing Learning Management Systems (LMS) and/or knowledge repositories.
- Desired: experience with ServiceNow products and training delivery.
