Intact Technology

Change Readiness Consultant

Intact Technology

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

ServiceNowTypeScript

About the role

  • Engage and collaborate with customer & internal project teams from project initiation through project completion.
  • Advise teams on communications, training, and enablement best practices.
  • Develop communications and enablement strategies for small, medium, and large strategic projects or programs.
  • Create and deliver multimedia communications (emails, SharePoint articles, presentation decks, videos, etc.) and training plans.
  • Oversee and contribute to the creation of training and enablement materials (User Guides, Quick Reference Guides, Videos, Live Training sessions).
  • Coordinate training events and track delivery and effectiveness, implementing improvements as needed.
  • Initiate and deliver facilitated sessions with the customer, fellow team members, or independently.
  • Audit, maintain, and update training materials as required.
  • Report project status, risks, and needs to project managers, program managers, and supervisors.

Requirements

  • Bachelor’s degree in Communications, Marketing, Instructional Design, Adult Education, or a relevant field.
  • 5+ years of customer-facing training or communications experience.
  • 10+ years of total professional experience.
  • Proven expertise in strategic planning, instructional design principles, and multi-channel communication strategies.
  • High level of written and oral communication skills, critical thinking, and problem-solving ability.
  • Strong interpersonal skills with the ability to engage at all levels of an organization and work effectively across cultural boundaries.
  • Excellent organizational and time management skills with the ability to prioritize and anticipate needs.
  • Experience with Microsoft Office Suite including SharePoint, PowerPoint, Excel, and Word.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to evolving technology.
  • Desired: managing Learning Management Systems (LMS) and/or knowledge repositories.
  • Desired: experience with ServiceNow products and training delivery.