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Customer Support

• Responsible for maintaining solid customer relationships
• Handle customer inquiries and concerns with speed and professionalism
• Provide service to existing clients related to updating policies
• Answer customer calls and correspondence regarding new or existing insurance policies
• Work with new clients to understand their needs and present options
• Set appointments to review existing policies and bind renewals
• Confer with customers to provide detailed information about products and services
• Resolve product or service issues by selecting and explaining the best solution
• Maintain records of customer interactions and transactions

Commercial Lines Customer Service Representative