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Commercial Lines Customer Service Representative
Insure My CareerCustomer Service Representative at Davis Insurance Agency handling inquiries and claims. Providing service to clients while maintaining relationships with insurance carriers.
About the role
Key responsibilities & impact- Responsible for maintaining solid customer relationships
- Handle customer inquiries and concerns with speed and professionalism
- Provide service to existing clients related to updating policies
- Answer customer calls and correspondence regarding new or existing insurance policies
- Work with new clients to understand their needs and present options
- Set appointments to review existing policies and bind renewals
- Confer with customers to provide detailed information about products and services
- Resolve product or service issues by selecting and explaining the best solution
- Maintain records of customer interactions and transactions
Requirements
What you’ll need- Hold the insurance license required by your state
- Have a minimum of two years commercial lines insurance account management experience
- Bachelor’s Degree or comparable work experience
- Strong knowledge of insurance products and usages
- Strong customer focus and an excellent phone manner
- Strong written and verbal communication skills
- Excellent math and reading skills to perform calculations
- Sense of urgency and attention to detail
- Excellent time management skills
- Technology and computer proficiency, including agency management systems
Benefits
Comp & perks- Competitive Pay
- Professional Development
- Job Stability in a growing industry
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance account managementinsurance products knowledgecalculations
Soft Skills
customer focusphone mannerwritten communicationverbal communicationattention to detailtime managementsense of urgency
Certifications
insurance licenseBachelor’s Degree