Account Manager Associate – Commercial Lines, Manufacturing/Contractors
Insurance Office of America
full-time
Posted on:
Location Type: Remote
Location: Kansas • Maryland • United States
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Salary
💰 $50,000 - $65,000 per year
About the role
- Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts
- Work with minimal direction from an Account Manager (AM), Account Executive (AE), or Producer
- Independently resolve moderately complex customer service problems and manage smaller-sized accounts or those with less complexity
- Maintain technical competence and industry expertise
- Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate
- Handle customer service requests, policy administration, billing, claims, and coverage analysis
- Manage policy expirations and renewals
- Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance
- Process tasks accurately and within required timeframes
- Assist in reviewing contracts to ensure proper coverages are included
- Monitor reports and take action on delinquent accounts, collecting outstanding balances
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness
- Monitor and maintain activity/suspense to ensure timely completion
- Maintain frequent, transparent communication with the account team regarding workload status and any issues
- Deliver excellent service, proactively anticipate needs, and respond quickly to service requests
- Stay updated on company policies and procedures
- Seek and adopt best practices to improve individual and team performance
- Demonstrate integrity and leadership
Requirements
- 7 + years of customer service experience in the insurance industry
- Thorough knowledge of insurance brokerage and client needs
- Required active licensing; professional designation preferred
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service, communication, multitasking, and organizational skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma (or equivalent)
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicepolicy administrationbillingclaims managementcoverage analysiscontract reviewdata accuracyloss run analysisnegotiationproposal preparation
Soft Skills
analytical skillsproblem-solvingdecision-makingcommunicationmultitaskingorganizational skillsleadershipintegrityservice orientationteam collaboration
Certifications
active licensingprofessional designation