Instruqt

Customer Success Manager

• Protecting and growing $50K–$500K+ ARR accounts
• Driving measurable adoption across GTM teams (Marketing, Sales, Education)
• Own the customer journey from Onboarding to Expansion
• Proving ROI in business terms
• Turning champions into advocates
• Drive land → expand motion across GTM departments
• Partner with AEs to close expansion deals ($50K–$500K+ ARR)
• Own onboarding for strategic accounts
• Ensure successful adoption and utilization of new product and feature releases
• Quantify value with your customers in terms of reduced churn, increased pipeline, higher win rates, and faster onboarding
• Develop multi-threaded relationships and cultivate referenceable customers

Senior Customer Success Manager – Architect