Instruqt

Senior Customer Success Manager – Architect

Instruqt

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Protecting and growing $50K–$500K+ ARR accounts
  • Driving measurable adoption across GTM teams (Marketing, Sales, Education)
  • Own the customer journey from Onboarding to Expansion
  • Proving ROI in business terms
  • Turning champions into advocates
  • Drive land → expand motion across GTM departments
  • Partner with AEs to close expansion deals ($50K–$500K+ ARR)
  • Own onboarding for strategic accounts
  • Ensure successful adoption and utilization of new product and feature releases
  • Quantify value with your customers in terms of reduced churn, increased pipeline, higher win rates, and faster onboarding
  • Develop multi-threaded relationships and cultivate referenceable customers

Requirements

  • 5+ years in Customer Success, Account Management, or Strategic Consulting
  • Experience managing $100K+ ARR SaaS accounts
  • Experience selling or supporting technical products (DevOps, Data, Security, Cloud Infra preferred)
  • Strong business acumen, can tie product usage to revenue impact
  • Clear, structured communicator
  • Data-driven and analytical
  • Comfortable working with Sales Engineers and technical stakeholders
Benefits
  • Competitive base salary
  • Performance-based variable tied to retention and expansion
  • Equity participation
  • Remote-first culture
  • High-impact, high-visibility role
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementStrategic ConsultingSaaSDevOpsDataSecurityCloud InfrastructureBusiness AcumenData Analysis
Soft Skills
Clear CommunicationStructured CommunicationAnalytical ThinkingRelationship BuildingCustomer AdvocacyProblem SolvingCollaborationAdaptabilityNegotiationLeadership