Instructure

Human Resources

• Partner with multiple HRBPs to support day-to-day people initiatives across functions (e.g., Engineering, Sales, Marketing, CX, Product, G&A).
• Prepare materials, analysis, and documentation for HRBP-led conversations, leadership meetings, and planning sessions.
• Track action items, risks, and follow-ups across HRBP portfolios to ensure timely execution.
• Support employee lifecycle activities including role changes, promotions, manager transitions, and offboarding.
• Assist with employee relations cases by gathering facts, documenting timelines, and coordinating with HRBPs and HR Shared Services (does not independently lead complex ER cases).
• Ensure consistent application of policies, processes, and documentation standards.
• Support annual and quarterly HR processes such as performance cycles, merit, promotions, engagement surveys, and workforce planning.
• Maintain trackers, dashboards, and documentation to support HRBPs during peak cycles.
• Coordinate communications and ensure leaders and employees understand timelines and expectations.
• Pull, analyze, and validate people data (headcount, attrition, mobility, engagement, performance outcomes).
• Create standardized reports and summaries to support HRBP recommendations and leadership decision-making.
• Identify trends, gaps, and operational risks and flag them proactively to HRBPs.
• Help drive consistency across HRBP practices by maintaining templates, playbooks, and shared tools.
• Identify opportunities to streamline workflows, reduce manual effort, and improve the employee and manager experience.
• Act as a liaison between HRBPs and HR Shared Services to resolve process issues.
• Partner closely with HR Shared Services, Talent, Total Rewards, Payroll, and Legal to ensure seamless execution.
• Serve as a point of contact for managers and employees on standard HR questions, escalating appropriately.

Associate HR Business Partner

Financial Planning and Analysis

• Lead the annual operating plan process, long-range planning, and quarterly forecasting cycles, ensuring alignment with corporate strategic objectives and growth targets.
• Develop and maintain SaaS financial metrics and models to support strategic initiatives and potential M&A analysis.
• Serve as the primary finance business partner to the Executive Leadership Team, driving financial discipline and strategic focus across all departments.
• Present detailed financial analysis, commentary on business performance, and recommended actions to the CEO, CFO, and Board of Directors.
• Provide in-depth analysis of financial results, identifying key drivers of variances against budget, forecast, and prior periods.
• Develop and monitor key performance indicators and SaaS metrics to evaluate business health and efficiency.
• Drive continuous improvement in FP&A processes, systems, and reporting capabilities to increase accuracy, efficiency, and speed of insights.
• Lead, mentor, and develop the global FP&A team, fostering a culture of high performance, analytical rigor, and business partnership.
• Manage the team's workload, priorities, and professional development to ensure the department meets the evolving needs of the growing organization.

Vice President of Financial Planning – Analysis

Customer Success Manager

• Develop and execute strategic account plans to secure the health, growth, and retention of a portfolio of high-volume members.
• Conduct regular strategic executive business reviews (EBRs) with key stakeholders to align on goals, review performance, and identify expansion opportunities.
• Proactively monitor customer health metrics, identify risks, and develop mitigation strategies before issues escalate.
• Serve as the primary point of contact for high-volume members, ensuring seamless communication and a consistently positive customer experience.
• Deeply understand each high-volume member's business objectives, workflows, and desired outcomes to tailor success plans.
• Drive product adoption and utilization across member organizations by providing strategic guidance and best practices.
• Collaborate with Product Management to relay member feedback and advocate for improvements that benefit high-volume users.
• Facilitate training sessions and create resources to support new product feature adoption.
• Be accountable for renewals and minimizing churn within the assigned portfolio.
• Identify opportunities for upselling and cross-selling within existing high-volume accounts and partner with the Sales team to drive these opportunities.
• Maintain accurate and up-to-date documentation of all member interactions, success plans, and forecasts in the CRM.

Customer Success Manager, K12

Recruitment

• Own full-cycle recruiting for Sales and broader GTM roles, with flexibility to support additional functions as needed
• Partner with Sales leaders to develop thoughtful, data-informed hiring strategies
• Build strong, diverse pipelines for Commercial and Enterprise roles through proactive sourcing and creative outreach
• Engage and convert passive talent through personalized, high-quality candidate experiences
• Lead structured interview processes that prioritize quality of hire and long-term impact
• Provide consultative guidance on role scoping, calibration, interview design, and decision-making
• Partner on offer strategy, compensation alignment, approvals, and closing
• Stay current on market trends across SaaS and revenue hiring landscapes
• Continuously improve recruiting workflows, candidate experience, and stakeholder partnership

Sales & GTM Recruiter – Talent Partner

Account Executive

• Sell Canvas, MasteryConnect, LearnPlatform, and more along with services in your assigned territory
• Hunting for new logo business, while upselling/cross-selling current accounts.
• Share new insight that helps prospects properly evaluate different solutions
• Prepare and tailor messaging for prospective clients
• Help guide prospective client through the purchasing process to meet agreed upon timelines
• Accurately forecast your quarterly and annual performance
• Develop sales strategies to increase client pipeline
• Properly navigate through districts to build numerous relationships with key buyers
• Consistently meet/exceed sales quotas within specified time frame
• Partner with Regional Directors and clients in the field to gain referrals and build market share
• Log accurate account information into Salesforce CRM in a timely manner

Senior Account Executive – K12

Manager

• Building relationships across state policymakers, education and workforce leaders, state agencies and their staff
• Informing policy and regulations in education, technology, and other pertinent areas
• Expanding visibility of, confidence in, and appreciation for Instructure as a mission-oriented market leader
• Identifying market creation and/or business opportunities for both the company and its customers and partners
• Building internal expertise, understanding and informed decision making of the changing policy environment in which the company operates
• Developing and executing Instructure's BizGov public affairs strategy globally
• Building and maintaining relationships with key state policymakers, and agency leaders and staff, as well as influential partners (e.g. key consortia, foundations, advocacy groups, etc)
• Managing government affairs go to market, business development priorities, policy issues impacting Instructure's business in alignment with the Sector VP, Product, & Business Development teams
• Representing Instructure in consortia and policy groups
• Monitoring and analyzing state legislation and regulations state by state
• Developing and advocating for Instructure's policy positions
• Educating company leadership and staff on relevant policy developments
• Providing guidance on policy implications for business decisions
• Coordinating internal policy input and feedback processes
• Engaging in State Agency Government Affairs & Go to Market agenda

Strategic Affairs Manager – Biz/Gov

Product Manager

• Evolve & Execute the "Learner Agent" Strategy: Working in concert with executive leadership, you will take our initial strategic vision and evolve it into a concrete, executable roadmap. You will act as the primary owner of the tactical definition, normalizing requirements across Higher Ed, K12, Career, and the standalone Athena contexts to ensure our agent strategy scales effectively.
• Unify the Agent Architecture & B2C Innovation: Athena serves a dual purpose: it is a standalone student app (B2C) and the intelligence engine for Canvas. You will drive product discovery for the standalone app while collaborating with Academic and Career teams to ensure the shared "Athena Brain" backend meets the needs of all three contexts. You will educate internal stakeholders on AI constraints to build a cohesive, prioritized backlog.
• Orchestrate Cross-Team Alignment: You will act as the connective tissue between the Incubation, Career, and Academic teams. Your role is to build understanding of AI capabilities across the organization and drive consensus on priorities, ensuring that the rapid experimentation of Incubation aligns with the stability requirements of core Canvas products.
• Drive Research & Thought Leadership: You will collaborate with internal and external research partners to measure the pedagogical efficacy of our AI tools. You will champion these findings globally, representing Instructure at industry conferences and contributing to the broader conversation on the role of AI in education.
• Discovery & Stakeholder Engagement: You will work directly with students, institutional admins, and faculty to validate hypotheses. You will move beyond "AI hype" to discover high-value, high-efficacy use cases.
• Champion "Realist" AI: You will be the voice of reason. You will promise what is possible, not just what is popular. You will help the organization distinguish between the theoretical limits of LLMs and the practical realities of a classroom or corporate training environment.

Staff Product Manager

Full-stack Engineer

• Design, build, and own production features in Node.js, TypeScript, Express, Next.js (App Router), and Tailwind CSS.
• Develop serverless/edge APIs and jobs on Vercel and AWS (e.g., Lambda, API Gateway, S3/CloudFront, EventBridge/Queues).
• Develop Node.js dockerized API services
• Model data and ship performant Postgres queries (migrations, indexing, connection mgmt, query optimization).
• Architect multi-region deployments: traffic routing, latency budgets, failover/DR, config & secrets, and rollout strategies.
• Build for international audiences: i18n/l10n pipelines, time-zone correctness, and data-residency considerations.
• Instrument services with logs/metrics/traces (OpenTelemetry or similar) and drive incident-ready observability.
• Champion accessibility (WCAG-aware UI), testing (unit/integration/e2e), CI/CD, and code reviews.
• Mentor peers, collaborate with Product/Design, and contribute to technical direction.

Senior Full-Stack Software Engineer

• Own the technical design, planning, and end-to-end implementation of new features within the Engage team’s services, collaborating with senior engineers on complex architectural decisions.
• Work collaboratively with a distributed, remote team, using Agile methodologies.
• Co-create across disciplines working close with Product, Design, and other area expert teams across the organization.
• Follow and promote accessibility (WCAG aware UI), testing (unit/integration/e2e), CI/CD, and participate in code reviews.
• Build for international audiences: i18n/l10n pipelines, time-zone correctness, and data residency considerations.
• Instrument services with logs/metrics/traces (Observe or similar) and contribute to incident ready observability.
• Continuously improve by learning and sharing new methodologies, technologies and skills.

Software Engineer II

• Design, develop, and deploy robust and scalable identity and access management (IAM) services, including authentication, authorization, user provisioning, and directory services.
• Lead technical discussions, architectural reviews, and provide mentorship to junior and mid-level engineers within the team.
• Collaborate closely with product managers, security engineers, and other engineering teams to define requirements, design solutions, and integrate identity services across Instructure's product ecosystem.
• Implement and enforce best practices for security, data privacy, and compliance within identity systems.
• Optimize existing identity solutions for performance, reliability, and maintainability.
• Participate in on-call rotation and provide support for production identity systems, troubleshooting and resolving complex issues efficiently.
• Contribute to the continuous improvement of development processes, tools, and infrastructure.
• Stay current with industry trends and emerging technologies in identity management and security.

Senior Software Engineer – Platform Identity

Marketing

• Help articulate and elevate the value of the Instructure Partner Program through updated website pages, collateral, case studies, partner spotlights, and ecosystem-focused content.
• Work cross-functionally with Customer Success and Sales to identify partner success stories and turn them into compelling marketing assets.
• Support creation and refinement of messaging that resonates with edtech companies evaluating partnership opportunities.
• Ensure marketing tasks and partner program activities are executed accurately, on time, and with high-quality follow-through.
• Collaborate with Sales to support outreach efforts, improve lead handoff, and equip teams with updated decks, one-pagers, and partner-facing materials.
• Coordinate with Customer Success to identify case study candidates, gather testimonials, and communicate partner value through shared assets.
• Maintain clear project plans, documentation, and timelines to keep all stakeholders aligned.
• Contribute to expanding our partner prospect database through list building, segmentation, data hygiene, and research-driven sourcing.
• Explore and test new channels to reach edtech companies—such as ecosystem showcases, targeted nurtures, social amplification, content syndication, webinars, or spotlight programs.
• Recommend creative approaches for improving engagement and widening the reach of our partner value proposition.
• Execute partner marketing activities such as email programs, webinars, co-marketing efforts, and events—in alignment with established strategies and priorities.
• Support event planning and execution (virtual and in-person), managing logistics, promotion, communications, and follow-up tasks.

Senior Marketing Specialist

Sales Development Rep

• As our Senior Director of Global Sales Development (SDR), you will be the executive leader responsible for the strategy, execution, and predictable performance of our entire global Sales Development organization, consisting of 40+ team members.
• Your primary mandate is to design, implement, and optimize a world-class pipeline generation engine that consistently delivers high-quality, sales-qualified opportunities to our Account Executives.
• Set and Execute Global Strategy: Define and execute the comprehensive global Sales Development strategy, ensuring alignment across multiple product lines, complex sales cycles, and target customer segments.
• Predictable Pipeline Generation: Deliver against quarterly and annual pipeline generation targets, focusing on improving the predictability and conversion rates of qualified opportunities (SQOs) into closed-won business.
• Optimize Sales Playbook: Own the SDR outreach methodology, continuously developing and refining high-impact outbound sales plays, personalization tactics, and sequencing strategies to penetrate target accounts effectively.
• Provide executive leadership and mentorship to the management team within the 40-person SDR organization, ensuring leadership consistency and execution alignment across all geographies.
• Establish and enforce scalable processes, uniform KPIs, and disciplined forecasting methodologies to drive efficiency across the global team.

Senior Director, Sales Development, SDRs

• Growth mindset: You don’t wait for others to give you the answers, you take initiative. You are motivated to succeed and build your own path to success.
• Coachability: You are eager to learn and not only take feedback openly, but you seek out feedback and find ways to implement it.
• Quality focused: You care about generating quality conversations and pipeline for our Sales team that will ultimately turn into bookings.
• Team player: You are open and collaborative with your fellow SDRs and with our Sales team. You share knowledge, ask questions and contribute to overall Drive Team success.
• Problem solving: You are able to address objections, creatively overcome challenges and adjust your strategies based on research and what each account needs. You know our market, our competitors, and how to position our solutions.
• Resilience and persistence: You are able to handle rejection and not take the first no. You are creative, strategic and intentional with how you approach your accounts.
• Time management: You own your calendar and manage your time effectively. You are self-aware about how you work best and are able to effectively prioritize tasks to maximize efficiency and results.
• Research, identify, and qualify target accounts through effective outreach methodologies and effective communication of our value proposition to key decision makers.
• Develop and implement effective sales level campaigns with lists of prospects and contacts for email/phone campaigns, conference attendance, etc.
• Work with and directly support designated Regional Sales Managers within specific territories by developing/executing original and purposeful sales content.
• Route qualified opportunities to the partnered Regional Sales Managers for further development and closure.
• Responsible for prioritizing, leading and documenting prospecting activities in Salesforce.

Sales Development Representative

• You proactively take initiative and are motivated to succeed.
• You seek out feedback and act quickly to improve.
• You prioritize meaningful conversations that generate high-quality pipeline.
• You collaborate openly with SDR peers and Sales partners, sharing knowledge and best practices.
• You adapt strategies to each account, know the competitive landscape, and position Instructure effectively.
• You handle rejection with professionalism and remain strategic and intentional in outreach.
• You own your calendar, prioritize effectively, and maximize productivity.

Sales Development Representative, Outbound – K12

Technical Product Manager

• Define and own the product vision, strategy, and roadmaps for our cross-product platform services capabilities and features; aligning with overall business goals and regulatory requirements, developed in close collaboration with internal stakeholders.
• Proactively engage with internal development teams to identify, prioritize, and define the development of reusable components, libraries, and patterns that promote consistency, efficiency, and compliance across our products, acting as a key partner in their development workflows.
• Foster strong working relationships and effectively communicate the product vision, roadmap, and progress to stakeholders across engineering, design, legal, compliance, and executive teams, actively soliciting feedback and incorporating it into the product development process.
• Build empathy for our internal development teams, understanding their pain points and needs related to application development and translating these insights into the roadmap. Leverage strong relationships to advocate for best practices and define success through adoption.
• Translate business needs and compliance requirements into clear and detailed user stories, acceptance criteria, and technical specifications, ensuring alignment and understanding with engineering and design partners.
• Manage the entire product lifecycle from ideation to launch, iteration, and retirement, ensuring continuous improvement and adherence to compliance standards, with ongoing communication and collaboration with internal teams.
• Define and track key metrics to measure the adoption, performance, and impact of our front-end shared services and compliance initiatives, sharing these insights with internal stakeholders to drive continuous improvement.
• Lead and inspire cross-functional teams, fostering a collaborative and results-oriented environment, emphasizing partnership and shared ownership with internal customers.
• Continuously monitor industry trends, emerging technologies, and changes in relevant regulations to proactively adapt our product strategy, sharing relevant information and insights with internal teams.