InStride

Senior Client Success Specialist

InStride

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $75,000 - $85,000 per year

Job Level

Senior

About the role

  • Support the team developing partner relationships and growth strategy
  • Deliver on annual targets and retention/impact objectives
  • Identify expansion opportunities and improve overall client happiness
  • Build trust and mutually beneficial, long-term relationships with partners
  • Focus on satisfying the operational needs of franchise operators and their employees
  • Work closely with cross-functional teams across InStride and the academic network

Requirements

  • 2+ years or more of experience in client success and/or client services role
  • Customer-first mentality with a focus on building and nurturing strong and lasting relationships both internally and externally
  • Excellent independent judgment. Ability to consider, compare, and evaluate different courses of action, and make an informed decision in the best interests of the company
  • Creative problem-solver that can envision and articulate solutions to complex and evolving customer issues and identify opportunities for improvement
  • Demonstrate outstanding interpersonal, verbal and written communication skills, with a consistently professional demeanor
  • Committed to results, combining with a bias for speed and action with a high level of analytic accuracy and attention to detail
  • Willing to travel as needed (up to 10%)
Benefits
  • 401(k) plan with company match
  • Flexible vacation policy
  • Paid family leave
  • Best-in-class health care benefits
  • Eligible to enroll in 2,800+ online certificate and degree programs through Step Forward program
  • Tuition covered upfront for employees starting Day 1
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer-first mentalityrelationship buildingindependent judgmentcreative problem-solvinginterpersonal skillsverbal communicationwritten communicationattention to detailanalytical accuracyresults-oriented