InStride Health

Evaluator

• Conducts phone screens and clinical evaluations for patients and families seeking admission.
• Accurately assesses diagnoses, case conceptualization, and clinical eligibility for InStride.
• Provides education, orientation, and motivation to engage patients and families in care.
• Determines when medical clearance is required prior to admission.
• Redirects patients and families to alternative resources when InStride is not appropriate.
• Produces robust, timely documentation to support seamless transitions into treatment, leveraging AI note-writing tools.
• Serves as a brand ambassador, creating a welcoming and professional first experience for families.
• Collaborates with internal stakeholders by providing feedback and insights to the Tech Product team on workflows, systems, and patient/family experience.
• Provides feedback to the Clinical Product team on patient presentation and assessment processes.
• Participates in designated trainings, team meetings, and clinical rounds to ensure alignment with care pathways and best practices.
• Upholds InStride’s mission, values, and ethical standards in all interactions.

Clinical Evaluator

Therapist

• Provide evidence-based individual and group clinical care to patients and families
• Use measurement-based care to inform treatment planning
• Lead and collaborate with other care team members (e.g., coach and psychiatrist)
• Provide feedback on program curricula and training protocols
• Provide feedback regarding the various applications of technology in treatment
• Maintain awareness of risk management issues
• Complete documentation in a timely and thorough manner
• Participate in initial and ongoing trainings on the application of evidence-based and tech-enhanced care delivery
• Facilitate skills or skills practice groups, as assigned. These CBT-based groups are for parents/caregivers and focus on skills development and implementation based on the InStride Health curriculum, integrating aspects of ACT and PMT.

Pre-Licensed Child & Adolescent Therapist

Clinical Research

• Participate in the design, execution, and quality assurance for clinical outcomes research initiatives
• Manage, analyze, and interpret large clinical and operational datasets using appropriate statistical methodologies.
• Collaborate cross-functionally with clinicians, operations leaders, product teams, and data partners to identify opportunities for process improvement and quality optimization.
• Assist with research protocol development, study implementation, and regulatory compliance activities including Institutional Review Board (IRB) submissions, amendments, and reporting requirements.
• Support clinical research dissemination processes including scientific and business presentations & publications.
• Stay current on emerging research in pediatric anxiety, OCD, and digital mental health to inform our research agenda.
• Maintain high standards of research rigor, ethical conduct, regulatory compliance, and continuous quality improvement.
• Contribute to evaluation of technology-enabled care interventions, including AI-assisted tools, as part of our outcomes research agenda.

Clinical Research Scientist

Operations

• Own the design and delivery of high-priority operational initiatives end to end, from early strategy through implementation and measurable results.
• Lead strategy discussions with executive sponsors, ensuring operational scalability is built into decisions from day one.
• Translate abstract, conceptual ideas into structured operational solutions, workflows, and blueprints.
• Evaluate and refine future business models to continuously improve operational processes.
• Conduct proactive risk assessments on new initiatives, identifying structural bottlenecks and design challenges before implementation.
• Coordinate working groups across Clinical, Operations, Product, Technology, and Commercial teams, keeping stakeholders accountable to shared timelines and initiative goals.
• Engage executive sponsors and initiative leaders to pressure-test feasibility, surface constraints early, and prepare clear decision briefs that keep leadership informed.
• Build analyses, financial models, and operational business cases that equip leadership with the data needed to evaluate tradeoffs and make informed decisions.
• Partner with the Data and Analytics team to define, build, and refine the operational metrics and dashboards that connect cross-functional execution to the corporate scorecard.
• Diagnose operational inefficiencies by synthesizing data across the business, surfacing root causes, and recommending targeted process improvements.
• Develop solutions across time horizons, identifying quick wins, medium-term process improvements, and longer-term structural changes that compound over time.
• Evaluate and refine operational processes continuously, identifying automation opportunities and structural improvements that improve consistency and efficiency.

Senior Manager – Operations Strategy

Advisor

• Serve as the primary contact for inquiring families, handling inbound and outbound calls, texts, and emails to educate them on InStride’s program, treatment methods, and clinical outcomes.
• Foster trusting relationships by offering empathetic guidance and advocating for families facing hurdles in accessing care.
• Proactively reach out to families to resolve onboarding barriers and keep them “unstuck”. Confidently navigate complex insurance workflows—including verifying eligibility against specific payer contracts, managing Single Case Agreements, and coordinating with the authorization team. Connect directly with insurance representatives, pushing back when necessary to secure accurate information and fiercely advocate for our families.
• Act as a central liaison connecting families with our internal teams—including Payer, Scheduling, Authorization, Growth, and Clinical staff. Maintain a team-first mindset with a constant readiness to jump in, support, and cover for colleagues as needed.

Patient & Family Advisor

• Provide evidence-based individual and group treatment to patients and families
• Use measurement-based care to inform treatment planning
• Collaborate with other care team members (e.g., coach and psychiatrist)
• Provide feedback on program curricula and training protocols
• Provide feedback regarding the various applications of technology in treatment
• Maintain awareness of risk management issues
• Complete documentation in a timely and thorough manner
• Participate in initial and ongoing trainings on the application of evidence-based and tech-enhanced care delivery
• Facilitate skills or skills practice groups, as assigned. These age-based groups, for patients or parents/caregivers, focus on skills development and implementation based on the InStride Health curriculum. These groups are based in CBT, and integrate aspects of ACT and PMT

Child & Adolescent Therapist

• Provide evidence-based individual and group treatment to patients and families
• Use measurement-based care to inform treatment planning
• Collaborate with other care team members (e.g., coach and psychiatrist)
• Provide feedback on program curricula and training protocols
• Provide feedback regarding the various applications of technology in treatment
• Maintain awareness of risk management issues
• Complete documentation in a timely and thorough manner
• Participate in initial and ongoing trainings on the application of evidence-based and tech-enhanced care delivery
• Facilitate skills or skills practice groups, as assigned.