InStride Health

Director

• Set the strategic direction and operating model for the admissions function, ensuring alignment with growth goals, clinical standards, and evolving business needs
• Own enrollment outcomes end-to-end, including conversion from application through clinical evaluation and enrollment
• Establish and lead the operating cadence (forecasting, KPI tracking, performance reviews) and monitor key metrics such as conversion, speed to enrollment, show rates, and cost per enrolled patient
• Identify and resolve operational bottlenecks impacting performance, partnering cross-functionally as needed
• Own performance and cost discipline within the admissions function, including staffing efficiency, productivity, and resource allocation
• Refine workflows and staffing models to support sustainable, scalable growth aligned with demand and financial targets
• Partner with Finance and Growth to align enrollment performance with broader business goals while driving consistent execution and continuous improvement
• Ensure families receive clear, accurate, and compassionate guidance throughout the onboarding journey
• Reinforce consultative, ethically grounded enrollment practices that prioritize clinical appropriateness and patient safety
• Partner with clinical leadership to ensure consistency in eligibility, safety standards, and patient selection
• Support transparency in cost and insurance conversations and maintain a focus on long-term engagement and retention
• Lead and develop a multidisciplinary admissions organization, including clinical and non-clinical teams, with direct oversight of leaders for Clinical Evaluators and Patient & Family Advisors
• Build a culture of accountability, empathy, and operational excellence through clear expectations, performance management, and incentive structures
• Partner with senior leadership to evolve team structure and capabilities as the organization grows
• Ensure onboarding workflows are efficient, scalable, and consistently executed
• Partner with Product and Technology to optimize tools (e.g., CRM, scheduling, eligibility) and improve accuracy, efficiency, and patient experience
• Identify and implement opportunities to reduce manual work and leverage automation to drive operational performance
• Own admissions capacity planning in alignment with growth forecasts
• Partner with Clinical and Operations leaders to ensure supply and demand alignment across markets
• Support readiness for new state launches, payor relationships, and program expansions
• Serve as a senior cross-functional leader across Commercial, Clinical, and Operations, aligning on how admissions performance is defined, measured, and achieved
• Partner with Commercial to monitor application quality and funnel performance, informing upstream targeting and expectations
• Collaborate with Legal, Compliance, and Payor teams to ensure regulatory alignment and operational readiness while supporting broader strategic initiatives

Senior Director of Admissions

Data Analyst

• Own the technical implementation of GA4, Mixpanel, Webflow Analyze, and Google Tag Manager (GTM) across the website and application funnel.
• Partner with marketing and website leadership to implement measurement frameworks and KPIs that track website performance and patient acquisition.
• Maintain the configuration of OursPrivacy to ensure website and marketing tracking remain HIPAA-compliant and secure.
• Collaborate with product and engineering teams to support accurate tracking between website activity and backend application data.
• Maintain consistent UTM and tracking parameters to support accurate attribution of website traffic and enrollments.
• Partner with the data science team to query and analyze web behavioral data in Snowflake, connecting it with backend datasets to better understand user journeys from first visit to enrollment.
• Build and maintain Looker dashboards that provide accessible reporting on marketing and website performance.
• Document tagging, naming conventions, and analytics processes to support consistent data collection and reporting.
• Analyze website traffic, user behavior, and customer journeys to identify trends and opportunities to improve the user experience and drive patient enrollments.
• Support collaboration with the data science team to help develop behavioral datasets that inform analytics and modeling.
• Conduct routine data audits and site health checks to ensure continuity between website activity, marketing channels, and patient data.
• Serve as a key analytics resource for the marketing team, helping stakeholders interpret data and use reporting tools effectively.

Digital Analytics Manager

Counselor

• Serve as InStride’s internal expert on commercial insurance benefit design, including deductibles, copays, coinsurance, and out-of-pocket maximums, and interpret patient-specific benefits to provide clear guidance on expected cost share.
• Maintain working knowledge of InStride’s payor contracts, including non-standard payment arrangements, and resolve discrepancies across benefit documentation, eligibility systems, and billing workflows.
• Own vendor relationships for eligibility, benefits validation, and cost estimation tools, including evaluation, configuration, and performance monitoring.
• Provide consultative support to internal teams, including Patient & Family Coordinators, Admissions, Authorization & Eligibility, and Billing/RCM.
• Develop and maintain scalable, asynchronous enablement materials such as playbooks, FAQs, decision trees, and reference guides.
• Establish and continuously improve standards for patient cost transparency, ensuring families receive clear and consistent expectations prior to care.

Senior Financial Counselor

Engineering Manager

• Partner closely with the product team and stakeholders to break down, scope, and oversee the delivery of technical projects, ensuring well-built, scalable solutions for clinical staff, patients, and families.
• Oversee the design and development of maintainable, scalable software systems that are thoroughly tested, documented, and monitored.
• Lead and mentor a team of full-stack engineers, fostering a culture of continuous improvement through constructive feedback and teaching best practices.
• Work with internal product and design teams to translate business needs into practical, high-impact technology solutions.
• Supervise the creation and management of robust integrations between InStride and third-party systems.
• Partner with support teams to diagnose and resolve production issues quickly, ensuring reliable service for patients and their families.
• Act as a creative, agile leader who drives the team to push new features and code every iteration.

Full-stack Engineer

• Design and develop fullstack software systems.
• Build maintainable, scalable systems that are thoroughly tested, documented, and have proper metrics and monitoring.
• Work closely with internal product and design teams to clarify stories and translate business needs into practical technology solutions.
• Research and leverage commercial products, libraries, and tools to meet business and technical requirements.
• Provide constructive and honest feedback for continuous improvement.
• Work with the support team to diagnose and fix production issues.
• Act as an active, creative, and agile team member, pushing new features and code every iteration.

Junior Fullstack Engineer

Billing Specialist

• Review clinical documentation to support accurate and timely charge entry in the billing system in accordance with payor requirements.
• Assist with monitoring for missing or delayed charges and support timely submission within payor filing limits.
• Submit insurance claims and monitor claim status to help ensure compliance with payor-specific guidelines.
• Assist in identifying and correcting claim errors, rejections, and denials to support a clean and efficient billing cycle.
• Support denial resolution activities, including investigation, correction, resubmission, and follow-up, with guidance as needed.
• Help identify billing denial trends and contribute observations to senior team members to support improvements in clean claim rates and reimbursement outcomes.
• Serve as a billing point of contact for families, explaining insurance processing, copays, deductibles, and balances with empathy and clarity.
• Assist with self-pay billing, patient statement cycles, and individualized payment plans.
• Support accounts receivable monitoring through reporting, reconciliation, and audit-related activities.
• Use billing and financial reports to help manage daily workflows and prioritize follow-up tasks.
• Partner with Patient Experience, Authorization & Eligibility, and clinical teams to help resolve coverage questions and support billing education.
• Maintain accurate patient accounting records while adhering to HIPAA and internal data privacy and confidentiality policies.
• Support audits and special projects related to billing accuracy, compliance, and process improvement as needed.

Senior Director of Admissions

Digital Analytics Manager

Senior Financial Counselor

Engineering Manager

Junior Fullstack Engineer

Billing Coordinator