Senior Director of Admissions
InStride Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $153,000 - $170,000 per year
Job Level
About the role
- Set the strategic direction and operating model for the admissions function, ensuring alignment with growth goals, clinical standards, and evolving business needs
- Own enrollment outcomes end-to-end, including conversion from application through clinical evaluation and enrollment
- Establish and lead the operating cadence (forecasting, KPI tracking, performance reviews) and monitor key metrics such as conversion, speed to enrollment, show rates, and cost per enrolled patient
- Identify and resolve operational bottlenecks impacting performance, partnering cross-functionally as needed
- Own performance and cost discipline within the admissions function, including staffing efficiency, productivity, and resource allocation
- Refine workflows and staffing models to support sustainable, scalable growth aligned with demand and financial targets
- Partner with Finance and Growth to align enrollment performance with broader business goals while driving consistent execution and continuous improvement
- Ensure families receive clear, accurate, and compassionate guidance throughout the onboarding journey
- Reinforce consultative, ethically grounded enrollment practices that prioritize clinical appropriateness and patient safety
- Partner with clinical leadership to ensure consistency in eligibility, safety standards, and patient selection
- Support transparency in cost and insurance conversations and maintain a focus on long-term engagement and retention
- Lead and develop a multidisciplinary admissions organization, including clinical and non-clinical teams, with direct oversight of leaders for Clinical Evaluators and Patient & Family Advisors
- Build a culture of accountability, empathy, and operational excellence through clear expectations, performance management, and incentive structures
- Partner with senior leadership to evolve team structure and capabilities as the organization grows
- Ensure onboarding workflows are efficient, scalable, and consistently executed
- Partner with Product and Technology to optimize tools (e.g., CRM, scheduling, eligibility) and improve accuracy, efficiency, and patient experience
- Identify and implement opportunities to reduce manual work and leverage automation to drive operational performance
- Own admissions capacity planning in alignment with growth forecasts
- Partner with Clinical and Operations leaders to ensure supply and demand alignment across markets
- Support readiness for new state launches, payor relationships, and program expansions
- Serve as a senior cross-functional leader across Commercial, Clinical, and Operations, aligning on how admissions performance is defined, measured, and achieved
- Partner with Commercial to monitor application quality and funnel performance, informing upstream targeting and expectations
- Collaborate with Legal, Compliance, and Payor teams to ensure regulatory alignment and operational readiness while supporting broader strategic initiatives
Requirements
- 10+ years of professional experience, including significant experience in healthcare admissions, intake, revenue cycle, healthcare operations, or clinically informed sales environments.
- Experience leading admissions or intake functions in complex healthcare environments.
- Strong track record of driving measurable performance outcomes.
- Experience operating in high-growth or evolving organizations.
- Comfort working in fast-paced environments while building structure and discipline.
- Proven leadership experience managing multidisciplinary teams and developing other leaders.
- Strong financial and operational acumen, including familiarity with healthcare unit economics and insurance fundamentals.
- Demonstrated ability to influence across clinical, Commercial, and operational stakeholders.
- Deep respect for clinical governance and commitment to balancing performance with patient safety and quality.
- Strong interpersonal skills aligned with our “Give Heart” value.
Benefits
- Generous benefits package (401k with match)
- Flexible PTO
- paid holidays
- paid service days
- 4 week paid sabbatical
- 12 week paid parental leave
- health benefits starting on your first day and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare admissionsintake managementrevenue cycle managementperformance measurementcapacity planningworkflow optimizationautomation implementationfinancial acumenoperational excellenceKPI tracking
Soft Skills
leadershipinterpersonal skillsconsultative practicesempathyaccountabilityinfluencecommunicationcollaborationproblem-solvingadaptability