Instinct Science

Support Specialist

Instinct Science

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50,000 - $60,000 per year

About the role

  • Understand, categorize, and diagnose customer requests quickly and efficiently, via email, chat, phone, social media, etc.
  • Stay on top of production issues and be creative in suggested workarounds to coach users, as needed
  • Document all customer interactions, issues, and resolutions and ensure customer issues or requests are fully resolved by conducting follow-ups or checking the status of escalated matters
  • Participate in available training sessions to enhance product knowledge and improve your customer service skills.
  • Provide assistance in the onboarding and training processes for products and services as required, ensuring customers are well-equipped to utilize Instinct effectively

Requirements

  • Understanding of veterinary terminology and workflows
  • Excellent verbal and written communication skills
  • Ability to multitask and manage a high volume of customer inquiries
  • Strong problem-solving skills and ability to handle difficult or unexpected situations
  • Empathic and caring attitude, even when faced with stressful situations
  • Availability to work overnights and weekends
  • 3+ years experience in a veterinary hospital
  • Experience using or installing Instinct EMR
Benefits
  • We offer a supportive and caring work environment.
  • We are transparent, open, honest, and empathic, both internally and externally.
  • We pay our team well.
  • We offer medical, dental and vision benefits and 401K with match.
  • We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays.
  • We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work.
  • We provide all-expense-paid time throughout the year together, including at our annual retreat.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem-solvingmultitaskingdocumentationonboardingtraining
Soft Skills
verbal communicationwritten communicationempathycreativitystress management