Customer Service Representative
Premier Systems
Customer Care Representative
Instant Teams
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- Deliver outstanding customer service aligned with company values and vision.
- Cultivate trust and develop lasting customer relationships through meaningful and empathetic interactions.
- Engage with customers via phone, email, chat, text, and other communication platforms to deliver high-quality support.
- Accurately process customer orders, troubleshoot issues, and address concerns in a professional and supportive manner.
- Input customer orders from phone or fax into our purchasing system with accuracy.
- Perform regular account updates, including address and personal information changes.
- Apply company guidelines to manage customer credits and debits using proprietary software.
- Use computers, internal software programs, ordering systems, email, phone, and internet tools to support customer needs.
- Follow all customer service policies and procedures.
- Ensure each customer has a complete and satisfactory experience through personal accountability.
- Use sound judgment and policy knowledge to resolve issues efficiently and with care.
- Proactively identify customer needs and aim to exceed expectations at every interaction.
- Build relationships grounded in trust through clear and interactive communication.
- Support special projects and tasks as designated by management.
Requirements
- 1-2 years experience in a remote customer service role
- Interest in natural and organic products, with a willingness to learn more
- Excellent verbal, written, and interpersonal skills.
- Ability to calmly and effectively help customers, even in difficult situations.
- Strong listening skills and a caring, responsive attitude.
- Ability to remain composed and effective when handling unexpected or difficult customer concerns.
- Commitment to clear and honest communication.
- Comfortable using Google and Windows-based applications; able to navigate multiple screens.
- Proficient in typing, internet usage, email, and phone communication.
- Contingent upon successful completion of a background check and drug screening.
- Must have quiet background, high-speed internet, and a dedicated space to perform work.
