instamotion

Account Manager

• Inbound sales, contract closing & onboarding: You take responsibility for qualified inbound leads. You conduct professional, value-focused software presentations online (or on-site in exceptional cases) tailored to the prospect's needs, persuade them of the benefits of our platform, and independently drive the sales process to a successful close. You closely guide new customers through the entire onboarding process, configure the system according to the specific requirements of their dealership, and ensure a smooth start with Autrado.
• Long-term customer relationships & account management: You act as the primary and trusted point of contact for existing customers and proactively ensure they maximize the value of our software and remain satisfied in the long term.
• Customer service & support: You flexibly support the customer service team with everyday inquiries and step in for technical support during holidays or peak periods.
• Lifecycle & reporting management: You independently design your onboarding and customer retention measures and report directly to senior management.

Customer Success, Account Manager

• You are responsible for the entire sales and customer lifecycle and ensure a consistently positive customer experience.
• You proactively identify potential customers (car dealerships, automotive service businesses) and excite them in the initial phone contact about our cloud solution.
• You guide qualified prospects through our software online (or on-site in exceptional cases), explain the features clearly and demonstrate the concrete benefits for their everyday operations.
• After a successful close, you don’t leave new customers alone. You provide close support throughout the entire onboarding process and ensure a smooth start with Autrado.
• You independently structure your sales activities and report directly to Sales Management / Executive Management.

Customer Success, Account Manager

Account Manager, CSM