Installation Made Easy, Inc.

Manager

• Develop and execute strategies for increasing program performance, including:
• o Identify gaps in performance using key metrics and budgeted targets and collaborate with the operations team to compile reports to send to Retail Partner leadership.
• Serve as project manager for the onboarding of Providers identified by business partners including:
• o Creating and managing go-live schedule.
• o Monitoring progress through onboarding.
• o Developing and executing training.
• Serve as lead point of contact for Retailer/Manufacturer & National Providers for customer account management matters and proactively ensure the resolution of escalated issues.
• On a monthly basis (or more frequent as necessary), clearly communicate account performance and the progress of initiatives to the operations team.
• Develop and or refine processes to automate and/or make them more efficient, both internally and for our Retail and Manufacturer Partners.
• Review, approve and manage existing Provider field support requests such as requests to add or remove stores, adjust coverage, change contact information, host additional trainings, and all administrative tasks associated with such requests.

National Accounts Manager

Full-stack Engineer

• Installation Made Easy (IME) provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners
• Senior Software Engineer responsible for development, maintenance, and support of IME’s Web Applications
• Design and build scalable, efficient systems that support rapid growth
• Optimize workflows for installers and streamline customer experiences
• Work with business stakeholders and development staff to gather specifications for enhancements and execute delivery
• Obtain in-depth knowledge of the business and the internally developed ERP-based software
• Work on an agile development team to gather specifications for enhancements and maintenance of web applications
• Propose alternative development options for solutions
• Analyze, design, develop and test user-centric software solutions
• Design and develop database solutions to enhancements
• Maintain existing software to improve usability and performance
• Collaborate cross-functionally with product, design, and operations teams to deliver high-impact features
• Conduct root cause analysis and document conclusions
• Lead technical decision-making and mentor junior engineers
• Identify bottlenecks and implement performance improvements across our stack
• Setup and maintain product templates to ensure consistency
• Setup and maintain web Analytics based on reporting requirements
• Champion best practices in code quality, testing, and deployment
• Explore emerging technologies and propose creative solutions to complex problems
• Perform other duties as required