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Regional Manager
Installation Made Easy, Inc.Regional Manager responsible for revenue growth in Quebec. Guiding provider relationships and driving performance for Confident Remodels' operations.
About the role
Key responsibilities & impact- Monitor provider coverage/capacity within the assigned territory and identify any coverage gaps
- Source and recruit providers with expertise across various home renovation specialties and identify those who meet compliance requirements and align with the overall strategy
- Manage recruiting needs and hand approved providers off to the compliance team for onboarding and activation
- Support compliance specialists in selecting providers throughout the application and activation process
- Manage provider performance by training, coaching, influencing, and holding contractors of varied sizes and sophistication accountable to Confident Remodels’ processes and standards
- Review activity metrics and reports to identify performance improvement opportunities and collaborate with the National Account Manager as needed to develop and implement concrete action plans
- Conduct monthly business reviews with providers, discussing best practices and opportunities for improvement
- Coordinate store visits to meet lead generators and store management and to cultivate relationships
- Identify, document, and share best practices for lead generation, sales, installation, and service
- Find ways to refine processes for automation or greater efficiency, both internally and for our external partners
- Communicate and roll out new initiatives, programs, and policies in the field
- Assist in resolving service issues
- Perform other duties as required.
Requirements
What you’ll need- High school diploma or equivalent
- Minimum of 3 years’ experience in retail or related fields
- Bilingual in French and English
- Strong business acumen with attention to detail and a commitment to excellence
- Good judgment and strong problem-solving abilities
- Exceptional verbal and written communication skills, with the ability to present information clearly and concisely
- Ability to interact effectively at all levels of an organization, including senior executives and upper management
- Exceptional organizational skills
- Ability to manage multiple projects simultaneously while maintaining efficiency and strong attention to detail
- Self-directed, motivated, and able to thrive while working remotely
- Strong sense of organization, excellent time-management skills, and a demonstrated ability to meet deadlines
- Comfortable using computer tools, including the Microsoft Office suite and other software
- Ability to adapt to changing or competing priorities
- Ability to travel at least 50% of the time
Benefits
Comp & perks- 100% remote work environment
- Equipment provided by the employer
- Medical, dental, and vision insurance
- Basic life insurance, short-term disability, and long-term disability insurance paid by the company
- RRSP with a generous employer matching contribution
- Paid time off
- And more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Provider Coverage MonitoringLead GenerationPerformance Metrics AnalysisProcess AutomationRetail Experience
Soft Skills
Attention to DetailProblem-Solving AbilitiesVerbal and Written CommunicationOrganizational SkillsTime Management