Support Engineer
Instaleap
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Tech Stack
About the role
- Resolve technical questions related to the operation of the services offered
- Collaborate with and support fellow Support team members in resolving incidents
- Ensure compliance with SLAs for case resolution
- Identify priority levels for Support cases
- Propose and lead improvements to Support processes
Requirements
- 2+ years in Support-related roles
- Demonstrated interest in technical fields and development/automation
- Ability to influence and build effective working relationships
- Experience working in agile environments
- Intermediate SQL skills
- Portuguese as primary language; advanced English and intermediate Spanish required
Benefits
- 25 days PTO
- Hybrid work: collaborate with the team on-site and remotely
- Flexible hours: we trust your work and judgment
- Workstation allowance for BYOD (Bring Your Own Device)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLautomation
Soft Skills
influencerelationship buildingcollaboration