instacar

Customer Success Manager

• Support customers with all after-sales needs, including maintenance, breakdowns, and accident-related processes, ensuring timely and accurate information at every stage.
• Guide customers through required documentation, contracts, insurance forms, and procedural steps, ensuring complete and correct collection of all materials.
• Coordinate with workshops, service centers, and insurance partners to ensure smooth service and repair processes and adherence to expected timelines.
• Monitor repair and maintenance progress, identify potential delays, and collaborate with service providers to resolve issues promptly.
• Manage disputes related to charges or technical matters by conducting objective investigations and providing clear, well-documented resolutions.
• Maintain organized and detailed records for all after-sales cases, ensuring transparency and complete traceability.
• Collaborate with internal teams (Operations, Technical, Logistics, Finance) to improve processes and deliver consistently high-quality customer support.
• Deliver exceptional customer service, fostering long-term relationships and enhancing overall customer satisfaction.

Customer Success Coordinator

Accounts Receivable

• Supervise daily operations of the collections team
• Manage the collections process, including reminders, follow-ups, and payment arrangements.
• Monitor ageing reports and initiate collection actions to minimize bad debt
• Oversee the timely and accurate allocation of incoming payments
• Support monthly and year-end closing activities, including account reconciliations.
• Ensure compliance with the company's AR and collections policies, procedures, and internal controls
• Handle escalated customer issues, resolve disputes with professionalism and maintain positive customer relationships.
• Manage collections for customer accounts, ensuring timely payments and strong communication.
• Train and mentor team members to enhance performance and efficiency

Accounts Receivable Supervisor

iOS Engineer

• Lead the design, development, and maintenance of the instadriver iOS application, ensuring high performance, stability, and scalability.
• Collaborate with product, design, and engineering teams to define and deliver impactful features that elevate the driver experience.
• Champion clean, maintainable code and best practices in mobile development through code reviews, mentoring, and continuous improvement.
• Write and maintain unit and UI tests to ensure quality, reliability, and regression-free releases.
• Actively contribute to architectural discussions and long-term mobile strategy, helping to shape the direction of our mobile platform.

Customer Success Coordinator

Accounts Receivable Supervisor

Senior iOS Engineer