Instabug

Application Engineer

• Help shape and build the application security program
• Conduct security code reviews and architecture reviews
• Validate, triage, and drive remediation of vulnerabilities
• Build and maintain automated security testing in CI/CD
• Support cloud security reviews and maintain visibility across infrastructure
• Develop secure coding guidelines and reusable patterns
• Assess security risks in AI/LLM integrations

Application Security Engineer

Customer Success Manager

• Responsible for developing customer relationships that promote retention and loyalty.
• Work closely with South America customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
• Coach and motivate Customer Success team members to their optimum performance levels.
• Research and identify the app development industry trends and insights.
• Work on optimizing the user acquisition funnel.
• Develop new projects and partnerships to cultivate user awareness and growth.
• Collaborate with other cross-functional teams on co-joint activities.
• Delivering and communicating ROI for our South America clients throughout the customer lifecycle.
• Being the trusted partner for the customer on use cases and product functionality.
• Provide insights to South America customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
• Represent the voice of the customer to provide input into every core product, marketing and sales process.
• Own a book of business (ARR) with clear responsibility for renewals, churn prevention, and expansion.
• Lead onboarding and enablement: kickoff, discovery, implementation status checks, enablement plan, and ongoing training, using our Luciq setup & enablement playbooks.
• Comfort with mobile observability concepts (FFS, crashes, performance, network, alerts) and being able to guide customers on proactive vs. reactive workflows in the product.

Application Security Engineer

Senior Customer Success Manager