Senior Customer Success Manager

Instabug

Senior Customer Success Manager responsible for customer retention and satisfaction in South America. Leading team efforts and customer partnerships for optimal service delivery.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Responsible for developing customer relationships that promote retention and loyalty.
Work closely with South America customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Coach and motivate Customer Success team members to their optimum performance levels.
Research and identify the app development industry trends and insights.
Work on optimizing the user acquisition funnel.
Develop new projects and partnerships to cultivate user awareness and growth.
Collaborate with other cross-functional teams on co-joint activities.
Delivering and communicating ROI for our South America clients throughout the customer lifecycle.
Being the trusted partner for the customer on use cases and product functionality.
Provide insights to South America customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
Represent the voice of the customer to provide input into every core product, marketing and sales process.
Own a book of business (ARR) with clear responsibility for renewals, churn prevention, and expansion.
Lead onboarding and enablement: kickoff, discovery, implementation status checks, enablement plan, and ongoing training, using our Luciq setup & enablement playbooks.
Comfort with mobile observability concepts (FFS, crashes, performance, network, alerts) and being able to guide customers on proactive vs. reactive workflows in the product.

Requirements

What you’ll need

Bachelor degree in Information System or Computer Engineering
4+ years of relevant experience.
Strong communication, leadership, and interpersonal skills.
An analytical mindset to decide actions based on productivity metrics.
Strong technology background with knowledge of the mobile apps’ ecosystem.
A proven track record of Technical Account Management or other relevant experience.
Experience in managing multiple stakeholders and projects.
A listener who is customer-oriented and attentive to their needs.
Fluent in spoken and written English & Spanish.
Strong communication skills.
Communicate effectively in both business and technical contexts.
Juggle multiple priorities with competing deadlines.
Process-oriented with problem-solving skills.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Instabug Website LinkedIn All Job Openings 51 - 200 employees 🤖 Artificial Intelligence ☁️ SaaS 🤝 B2B 💰 $46M Series B on 2022-05 Artificial Intelligence
SaaS
B2B Instabug is a company that offers an AI-powered mobile observability platform designed to optimize mobile app stability and performance. Their platform provides comprehensive performance monitoring, crash analytics, bug reporting, in-app surveys, and app ratings and reviews. Instabug helps mobile development teams improve their apps through actionable user feedback and session replay, enabling faster issue resolution and performance insights. They support multiple mobile app development frameworks such as iOS, Android, React Native, Xamarin, Cordova, and Flutter, integrating seamlessly with tools like Jira and Slack. Instabug is committed to data security and user privacy, ensuring high availability and SOC2 compliance. Senior Customer Success Manager Job not on LinkedIn 🔥 5 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Responsible for developing customer relationships that promote retention and loyalty.
Work closely with South America customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Coach and motivate Customer Success team members to their optimum performance levels.
Research and identify the app development industry trends and insights.
Work on optimizing the user acquisition funnel.
Develop new projects and partnerships to cultivate user awareness and growth.
Collaborate with other cross-functional teams on co-joint activities.
Delivering and communicating ROI for our South America clients throughout the customer lifecycle.
Being the trusted partner for the customer on use cases and product functionality.
Provide insights to South America customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
Represent the voice of the customer to provide input into every core product, marketing and sales process.
Own a book of business (ARR) with clear responsibility for renewals, churn prevention, and expansion.
Lead onboarding and enablement: kickoff, discovery, implementation status checks, enablement plan, and ongoing training, using our Luciq setup & enablement playbooks.
Comfort with mobile observability concepts (FFS, crashes, performance, network, alerts) and being able to guide customers on proactive vs. reactive workflows in the product. 🎯 Requirements
Bachelor degree in Information System or Computer Engineering
4+ years of relevant experience.
Strong communication, leadership, and interpersonal skills.
An analytical mindset to decide actions based on productivity metrics.
Strong technology background with knowledge of the mobile apps’ ecosystem.
A proven track record of Technical Account Management or other relevant experience.
Experience in managing multiple stakeholders and projects.
A listener who is customer-oriented and attentive to their needs.
Fluent in spoken and written English & Spanish.
Strong communication skills.
Communicate effectively in both business and technical contexts.
Juggle multiple priorities with competing deadlines.
Process-oriented with problem-solving skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 19 minutes ago Cengage Group 5001 - 10000 📚 Education 🛍️ eCommerce ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager at Cengage driving digital adoption and ensuring customer success for valued clients. Leading onboarding, mentoring, and proactive accounts management to promote educational growth. 🇺🇸 United States – Remote 💵 $65k - $75k / year 💰 Private Equity Round on 2023-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager, Scaled 🔥 23 minutes ago Motorola Solutions 10,000+ employees 🔐 Security 📡 Telecommunications 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager focusing on onboarding and supporting SaaS customers in the US. Collaborating with sales and partners to elevate customer success and product adoption. 🇺🇸 United States – Remote 💵 $70k - $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Senior Customer Success Manager 🔥 1 hour ago LaunchDarkly 201 - 500 ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager at LaunchDarkly guiding clients in software adoption and success. Responsible for onboarding, risk mitigation, and building strong relationships with customers. 🇺🇸 United States – Remote 💵 $145k - $235k / year 💰 $200M Series D on 2021-08 ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager – Revit 🔥 2 hours ago Stanley Black & Decker, Inc. 10,000+ employees 🔧 Hardware Website LinkedIn All Job Openings Revit Customer Success Manager onboarding, training, and supporting customers for optimal software use. Providing customer support and collaborating with sales for technical demos. 🇺🇸 United States – Remote 💰 Post-IPO Debt on 2023-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager – HCM 🔥 2 hours ago Asure Software 501 - 1000 ☁️ SaaS 👥 HR Tech Website LinkedIn All Job Openings Client Success Partner enhancing client relationships and onboarding for HCM solutions. Fostering client satisfaction while managing multiple projects in a dynamic, technology-driven environment. 🇺🇸 United States – Remote 💵 $75k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

mobile apps ecosystemTechnical Account Managementanalyticsuser acquisition optimizationonboardingenablementproduct functionalitycustomer lifecycle managementproject managementcustomer retention strategies

Soft Skills

communicationleadershipinterpersonal skillsanalytical mindsetcustomer-orientedproblem-solvingprocess-orientedattention to detailteam motivationmultitasking

Certifications

Bachelor degree in Information SystemBachelor degree in Computer Engineering