Provide technical expertise in the post-sales process, outlining the value proposition, clarifying technical requirements, and answering Instabase related questions
Deliver an exceptional post-sales customer experience
Collaborate with customers to understand their business requirements, design and build customized solutions on the Instabase platform using Prompt Engineering and python scripting
Work with APIs and databases to integrate with other systems and technologies
Develop and implement production-grade solution within the customer’s environment
Assist in troubleshooting and resolving technical issues that may arise during the implementation process
Provide technical training and support to customers and team members
Stay up-to-date on Instabase features, Machine Learning, LLMs, Python, APIs, and databases
Solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles
Collaborate closely with the Product, Engineering, Sales, Solutions Architecture and Customer Success teams to ensure a seamless customer experience.

Requirements

Proficiency in prompt engineering, demonstrating accountability to build, improve, and optimize prompts.
Experience in requirements gathering, scoping, technical documentation and developing technical solutions by collaborating with customers
Experience in Python scripting
Experience with APIs and databases, such as RESTful APIs, SQL, NoSQL, and MongoDB
Experience in working on the Instabase platform or similar automation platforms
Excellent problem-solving skills and ability to troubleshoot technical issues
Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders
Ability to work in a fast-paced environment and manage multiple projects simultaneously
Strong attention to detail and ability to deliver high-quality work.

Benefits

Flexible PTO: Because life is better when you actually live it!
Instabreak Fridays: Enjoy 6 company-wide Friday breaks scheduled throughout the year, giving you long weekends to relax and recharge!
Comprehensive Coverage: Top-notch medical, dental, and vision insurance.
401(k) with Matching: We’ve got your back for a secure future.
Parental Leave & Fertility Benefits: Supporting you in growing your family, your way.
Therapy Sessions Covered: Mental health matters— 10 free sessions through Samata Health.
Wellness Stipend: For gym memberships, fitness tech, or whatever keeps you thriving.
Lunch on Us: Enjoy a lunch credit when you're in the office.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

prompt engineeringPython scriptingAPIsRESTful APIsSQLNoSQLMongoDBtechnical documentationtroubleshootingproduction-grade solution development

Soft Skills

problem-solvingpresentation skillscommunication skillsattention to detailcollaborationcustomer experience focusfeedback solicitationproject managementadaptabilityteam support